Customer Service Representative with Italian

hace 2 semanas

barcelona, España CPM CX Centre A tiempo completo

Customer Service Representative with Italian & English (Part-Time Afternoon) New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience. What's your Mission? Collaborate effectively : Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally. Customer-centric approach : Empathize with customer needs, analyse their issues, and provide personalized solutions. Omnichannel support : Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. Product expertise: Develop a deep understanding of our client's products and services. Become a New Balance expert : Gain in-depth knowledge of the New Balance brand and its offerings. Brand advocacy : Embody our company values and act as a brand ambassador in all interactions. Requirements Fluency in Italian : Demonstrated by exceptional grammar and spelling. Advanced English Proficiency : Excellent written and spoken English communication. Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service. Empathetic Communication : Ability to handle sensitive calls with empathy and understanding. Strong Administrative Skills : Meticulous attention to detail and strong administrative skills. Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution. Benefits Start Date : November 2025 Hours : 25 hours/week Work Schedule : Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm. Salary : €11,595.34 gross per year Holidays : 24 working holidays (pro-rata) Work Model : Hybrid (6 days per month at the office) Training : 8 days of office-based training from Monday to Friday from 10:00 am to 7:00 pm Office Location : Barcelona (La Sagrera) Additional Perks Career Growth : Ongoing training and development Well-being Support : Confidential counselling and resources Perks & Discounts : Exclusive offers and rewards. Health Benefits : Discounted health insurance. #J-18808-Ljbffr

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