Customer Service Representative with Italian

hace 2 semanas

Barcelona, Barcelona, España CPM CX Centre A tiempo completo

Who Are We: CPM CX
is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. 

Our Client:
Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences.

What's your Mission?

  • Customer Advocate:
    Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.

  • Product Expert:
    Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.

  • Omnichannel Specialist:
    Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.

  • Problem Solver:
    Analyse customer issues, identify root causes, and proactively offer personalised solutions.

  • Brand Ambassador:
    Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

What we look for:

  • Excellent Communication:
    Fluent in
    Italian
    with exceptional grammar and spelling.

  • Strong English Proficiency:
    Fluency in both written and spoken English.

  • Customer-Centric Approach:
    A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.

  • Strong Administrative & Analytical Skills:
    Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.

  • Proactive Problem-Solving:
    A professional and proactive approach to identifying and resolving customer issues effectively.

Benefits

Your Benefits Package:

  • Start Date:
     January 2026.
  • Hours:
    39 hours/week.
  • Work Schedule:
    Monday to Friday from 9:00 am to 6:00 pm.
  • Salary:
     €18,095 gross per year.
  • Holidays:
     24 working holidays.
  • Work Model:
    Hybrid (6 days per month at the office).
  • Training
    : 2 weeks of training in your normal working schedule.
  • Office
     
    Location:
    Barcelona (La Sagrera).

Additional Perks:

  • Career Growth:
     Ongoing training and development.
  • Well-being Support:
     Confidential counselling and resources.
  • Perks & Discounts:
     Exclusive offers and rewards.
  • Health Benefits:
     Discounted health insurance.
  • Skill Development:
    LinkedIn learning and certifications.
  • Referral Program:
     Bring a friend and get a referral bonus.

Let's discuss your future at CPM International

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