Customer Service Representative with Italian

hace 2 días

Barcelona, Barcelona, España CPM International Contact Centre A tiempo completo

Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Our Client: Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences.

What's your Mission?

  • Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
  • Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
  • Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
  • Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalised solutions.
  • Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

What we look for:

  • Excellent Communication: Fluent in Italian with exceptional grammar and spelling.
  • Strong English Proficiency: Fluency in both written and spoken English.
  • Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
  • Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
  • Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Benefits

Your Benefits Package:

  • Start Date: January 2026.
  • Hours: 39 hours/week.
  • Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.
  • Salary: €18,095 gross per year.
  • Holidays: 24 working holidays.
  • Work Model: Hybrid (6 days per month at the office).
  • Training: 2 weeks of training in your normal working schedule.
  • Office Location: Barcelona (La Sagrera).

Additional Perks:

  • Career Growth: Ongoing training and development.
  • Well-being Support: Confidential counselling and resources.
  • Perks & Discounts: Exclusive offers and rewards.
  • Health Benefits: Discounted health insurance.
  • Skill Development: LinkedIn learning and certifications.
  • Referral Program: Bring a friend and get a referral bonus.

Let's discuss your future at CPM International

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