Business Operations Manager

hace 18 horas

Madrid, España Markel A tiempo completo

Head of Operations Southern Europe ¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Head of Operations Southern Europe , based in Madrid. It ensures local operational needs are met while driving alignment with Markel's European Operations strategy, delivering scalable processes, efficient systems, and excellent service to internal and external collaborators. Additionally, the role aligns local operational execution with Markel's evolving IT landscape, supports the rollout of centralized platforms, leverages the European Data Lake for analytics and governance, and coordinates with regional and local IT teams for system integration and readiness. The Operations Leader also represents Markel's European and international vision within the region and beyond, taking ownership of European and international projects and fostering strong connections between national Operations Leads and stakeholders. Leading and managing Operations across Southern Europe in close collaboration with local country leadership and the European Operations team Driving operational excellence through process optimization, system implementation, and service quality improvements Partnering with Underwriting, Claims, Sales, and Finance to ensure operational infrastructure enables business growth Translating local market requirements into operational and technological solutions in alignment with Markel's European transformation agenda Completed degree in Business Informatics, Mathematics, IT, Business Administration, Economics, or a related field Insurance background in a similar or related role and/or experience in management consulting for insurance companies Strong knowledge of the Southern European insurance market, preferably with experience in commercial lines and broker‐driven distribution Validated leadership experience within international or regional operations, IT, or process management functions Solid understanding of insurance processes (Policy Administration, Claims, Finance, Broker Services) and international IT platforms Strategic problem solver with strong analytical skills, keen business insight, and implementation focus Excellent communication and stakeholder management skills across cultures and functions Fluent in Spanish and English; additional proficiency in Italian, French, or Portuguese preferred The legal right to live and work in Spain Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries, a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. 27 days paid holiday plus

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