Business Operations Manager

hace 2 semanas

Madrid, España Huspy A tiempo completo

**About us**:
**Huspy is a proptech startup solving two of the biggest challenges in the home buying journey: home financing and home search. **As we shape the future of home buying, we are helping customers secure mortgages and find the home they want quicker, at a more affordable rate, and on a single platform.

We are currently operational in Dubai and Madrid, and we believe the ecosystem we are creating raises the bar for the whole industry and fuels our mission of creating a category-defining experience.

Since our launch in August 2020, we have managed to secure **funding from top investors in the world** such as Sequoia Capital, Founders Fund, Fifth Wall, Breyer Capital, and we recently raised $37 million in one of the largest Series A rounds in the history of MENA.

We're building something awesome from the ground up, and looking for people with grit, resilience, and good hearts who are excited by the opportunity to make a big impact on a process that's in need of serious disruption. Just imagine what
_you_ can create here - for the industry, for Huspy, and for yourself.
- **About the Team**:
The Mortgages Business Unit strives to simplify the home-buying journey in Spain through best-in-class technology and top-notch service, while also integrating it into the home-financing journey in a one-stop-shop approach. Our end goal is to empower and serve all of the players in the home-buying ecosystem.

**Responsibilities**:
A Business Operations Manager at Huspy is in charge of being the enabler of the operations teams to perform more efficiently and better, in a scalable way through defined processes and tech. This person will work directly with the General Manager of Mortgages, all the operations teams and CRM. She/he owns building tools, processes and analytics to empower local teams to hit business targets.
- You will understand the needs of local teams to build the right tools, processes and analytics for them.
- You love data - it's your go-to to drive decision-making and execution.
- Think at scale - you're here to build for the future of the team and the business.
- Be a key POC for Central Product, CRM, Data and Tech teams and work closely with them to ensure we meet local goals.
- You are really good in prioritization and pareto (80/20 rule) is your routine.
- You value fast execution and knowledge of no-code tools (airtable, zapier, etc) is a plus.
- You are hungry to learn new tools and technologies to empower your routine and our operation.
- Drive continuous process improvement, standardization, simplification and reporting enhancements
- Drive sales funnel optimization through implementing standard operating procedures, workflows, templates and training manuals

**Requirements**:

- 5+ years of full-time professional experience
- Experience in building tech businesses, start-ups
- Be Ops and Data-Driven to support your decision-making
- Experience in defining and implementing processes for operation teams
- A ninja using Google Sheets / Excel
- Knowledge of data visualization tools such as Tableau, Looker or Data Studio as well as SQL skills are a plus
- Can-do attitude, bias for action and willingness to learn
- Desire to build and learn in a fast-paced environment
- Fluency in English

**Nice to have**:

- Strategy consulting experience
- Experience working with CRM (esp. Salesforce)

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