Account Manager

hace 2 semanas


Coslada, España Dematic Logistic Systems S.A.U. A tiempo completo

What we offer:

  • Career Development
  • Competitive Compensation And Benefits
  • Pay Transparency
  • Global Opportunities
Tasks and Qualifications:

Tasks:

  • Collecting relevant data about customer processes to create opportunities and added value for the customer.
  • Building a long-term relationship with the customer where we convert a customer-supplier relationship into a partnership.
  • Making quotations for minor repairs or smaller expansions or unplanned topics such as training/consultancy.
  • Taking the lead in situations where 3rd parties are involved and coordination from Dematic is required.
  • Checking the customer's 'Open issue list' and ensuring proper transfer to customer service.
  • Communicating about lessons learned and new opportunities on the market.
  • Informing the Customer Service department about the processes and pain points in the current market.
  • Monitoring NPS (client satisfaction).

Qualifications:

  • Excellent communicator.
  • Degree in engineering.
  • Strong negotiator: contracts, terms & conditions, quotations.
  • Experience in escalation management.
  • Experience in customer relationship management.
  • Experience within the intralogistics market is a big plus.
  • Fluent in English and Spanish.
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