Customer Success Manager
hace 2 semanas
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We put data to work to boost efficiency, productivity, and sustainability across industrial, manufacturing, infrastructure, public sector, and mobility applications. You’ll be joining a global team of over 22,000 innovators in 50 countries, shaping how the world captures and interacts with reality. Our Reality Capture division is entering an exciting phase as we scale the organization for HxDR Reality Cloud Studio and the broader Reality Capture software portfolio from Hexagon Geosystems. This is an unique opportunity to be among the first members of Hexagon’s inaugural Customer Success team, working at the intersection of hardware and cloud solutions to shape how our customers experience digital reality. WHAT YOU’LL DO Own the customer journey for your portfolio of DACH and Central European clients – guiding them from onboarding and adoption all the way through to forecasting renewal and expansion, ensuring every customer becomes a long‑term success story. Shape how Customer Success is done at Hexagon by co‑designing and refining key processes – from onboarding playbooks and health‑scoring models to renewal strategies and VoC programs. Launch flagship engagement initiatives like Customer Advisory Boards and customer reference stories that strengthen advocacy in your region and beyond. Collaborate across functions – working hand‑in‑hand with Sales, Marketing, Product, R&D, and Support to deliver a seamless, value‑driven experience at every customer touchpoint. Turn data into action by tracking customer health, adoption trends, and business outcomes, driving proactive engagement and meaningful conversations with stakeholders at all levels. Build for scale – create templates, success metrics, and automation that make our CS motion more efficient and impactful across EMEA, and globally. Champion customer value by helping clients achieve measurable ROI from HxDR Reality Cloud Studio and our connected hardware‑software ecosystem. Innovate through technology – explore and implement AI‑tools and automations to enhance engagement, insights, and scalability as our CS team grows. WHO YOU ARE 4‑7 years of experience in Customer Success,
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