Customer Success

Customer Success - SW Solutions Team Leader Pay CompetitiveLocation Barcelona/CataloniaEmployment type OtherJob Description Req#: 21788 Local Unit & Position Description We are at the beginning of a crucial transformation. Climate change is one of the biggest challenges of our times.At GreenPowerMonitor , a DNV company we combine knowledge, expertise and innovative data-driven digital solutions as our response to enable our customers to tackle the energy transition.Our purpose is to provide data-driven digital solutions to maximize the performance of renewable energy assets, optimize efficiency in the management of renewable energy portfolios and contribute to have the greenest energy mix in the grid.With more than 20 years’ experience, we have consolidated our position as the independent leaders in management, monitoring and control of renewable energy plants.Learn more at and you interested in being part of the green and technological revolution? Do you consider yourself as passionate and customer-focused as we are? Are you looking to be part of a Start-Up within a global group? In GreenPowerMonitor you can have the luck to find them all In addition to the above, we have fun providing cutting-edge monitoring solutions for the renewable energy industry: join usGreenPowerMonitor is looking for a talented and proactive person to work in our Customer Success Team in Barcelona .Main responsibility will be leading the SW Solutions group inside Customer Success Team. Their main tasks are:Manage the incidents reported by customers (Data Analysis, Software configuration, monitoring services troubleshooting, FTP/API data export/retrieving, reporting issues…)Technical assistance through emails and calls (Technical Assistance Support)L0 dispatching tasks to different teamsProject modifications (Software) based on customer needsManage internal documentationSet-up of GPM platforms (Web Portal, GPM Plus, GPM Scada and Horizon)Errors & bug detection and support the improvement of QUALITY.Position Qualifications If you really want to make a real impact, if you want to support companies to speed up the energy transition, come and join usExperience as Technician in computers and telematic problem solvingExperience in Helpdesk, Customer Success, Technical Support or dealing with customersEducation degree in Informatic Systems Management, Electronics Engineering, Telecommunications or similarAbility to write technical reports and clearly communicate with customer after performing troubleshooting and support actions in RE plantsGood verbal and written communication skills in English and Spanish.Strong Microsoft Excel skillsTeam building and leadership skillsAdded value will be:Previous experience working in GreenPowerMonitor or intensive user of GreenPowerMonitor productsKnowledge in renewable energies (mainly Solar PV and Wind)Proven experience working on problems troubleshooting, with clients of all sizes and being analytical & process-oriented mindsetExperience of increasing customer satisfaction by proactively identifying potential risks before problems ariseProactive and self-learning attitudeKnowledge of Microsoft Active Directory, Microsoft SQL and Zendesk is a plus.We offer:Medical SchemeCommuting AllowanceFlexible BenefitsLife InsurancePension PlanKindergarten Allowance40 Hours per week with Flexible ScheduleIf you feel that this is the place for you, apply* Please send us your CV in English.* Please note we may close this position earlier in case of finding successful candidates.* If you have any kind of disability, do not hesitate to inform us and present your certificate. GreenPowerMonitor (DNV) is an employer that offers equal opportunities to everyone, regardless any condition.Let’s work together towards a fully renewable ecosystem to improve the world for future generations Join the green revolutionCompany & Business Area Description DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.We provide assurance to the entire energy value chain through our advisory, monitoring, verification, and certification services. As the world's leading resource of independent energy experts and technical advisors, we help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry. We are committed to realizing the goals of the Paris Agreement, and support all stakeholders to transition faster to a deeply decarbonized energy system.Equal Opportunity Statement DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversityAbout the company DNV GL is an international accredited registrar and classification society headquartered in Høvik, Norway.Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or .Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at or .#J-18808-Ljbffr