Data Center Technician, DCC Communities

Job SummaryJob ID: | Amazon Data Services, Inc. Join our dynamic AWS team and become a critical guardian of global cloud infrastructure You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.Key Job ResponsibilitiesPerform server rack installations, hardware break-fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.Perform on‑call duties and participate in scheduled maintenance and change‑management activities.Contribute to documentation and process‑improvement initiatives based on your analysis of operational issues.Help train and onboard new team members.Physical RequirementsRegularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.Work in cramped and/or elevated locations.Bend, lift, stretch, and reach.Stand and walk for up to 8+ hours a day.Ascend and descend ladders, stairs, and gangways safely and without limitation.Work in a noisy environment.Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).Essential RequirementsAbility to travel to or commute between data center locations as needed.Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.Travel frequency will vary based on business needs and operational status of assigned facility.Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.A Day in the LifeTake ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.Solve problems at their root and step back to understand the broader context.Maintain service level agreements through the implementation of proactive issue detection and reporting.About the TeamDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion of events fosters stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship, and other career‑advancing resources here to help you develop into a better‑rounded professional.Work/Life BalanceWe value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Salary & BenefitsUSA, MS, Canton - 24.00 - 42.00 USD hourly. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at QualificationsExperience in data center.Experience managing work and priorities through a ticketing system.An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).Understanding of network design, protocols, and layer 1/2 troubleshooting.High School or equivalent diploma.Ability to work on a flexible schedule including days, nights, and/or weekends.1+ years of computer/server hardware troubleshooting or related IT experience.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.#J-18808-Ljbffr