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Abacum is a financial planning solution built specifically for today’s tech finance teams. By focusing on automation, collaboration, analysis, and reporting, we transform finance teams from numbers crunchers into impactful decision makers. Founded in 2020, we are now a company of 80+ employees across the globe, including 25+ nationalities and offices in both New York and Barcelona. We are trusted by finance teams of top tech companies such as Strava, Hawk-Eye, Banking Circle Group, ezCater, Helsing, Lunar, Cabify, Factorial, ComplyAdvantage, and Moneybox, among many others. So far we have raised $40M+ from some of the world's top investors (Y-Combinator, Atomico, Creandum) and amazing angels such as Justin Kan (co-founder at Twitch and Atrium, Y Combinator), Jenny Bloom (CFO at Zapier and Mailchimp), Ingo Uytdehaage (CEO at Adyen), and Max Tayenthal (co-CEO and co-founder at N26). Join Our Dynamic Customer Success Team At Abacum, our Customer Success Managers are trusted partners and advocates for our valued customers. As a Customer Success Manager, your mission will be to deeply understand your customers’ goals, challenges, and workflows. If you thrive on building strong relationships, delivering impactful results, and being a critical part of your customers’ success, this is the perfect opportunity for you What You’ll Do as a Customer Success Manager: # Lead strategy calls and customized business reviews at the Management/Executive level to drive customer adoption. # Act as the quarterback of the customer experience, ensuring seamless collaboration across internal and external stakeholders. # Collaborate with internal teams, including sales, implementation, FP&A, and leadership, to drive customer success and satisfaction. # Manage complex customer needs, leveraging data analysis to align solutions with business goals. # Work closely with support and product teams to capture and implement customer feedback. # Be accountable for net retention, customer happiness, and usage metrics across your book of business. Proven