Customer Success Manager
hace 1 semana
ABOUT US Signaturit Group is the European champion of complete and secure digital transactions. Thanks to a modular platform, we automate transactional processes, from identity verification and KYC to electronic signature and legal archiving. More than 100 thousand customers rely on our solutions to accelerate their business activities, while optimizing their operations.As a certified Trusted Service Provider, we control over 35 million documents and carry out more than 180 million signatures a year, guaranteeing security, compliance and legal value.In France, you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC).Today, more than 400 experts and passionate professionals, based in Paris, Barcelona and Valencia, are working every day towards our shared success.The position includes ensuring customers achieve their desired outcomes and expectations from the Signaturit Dashboard. The CSM serves as the primary point of contact for customers related to gold and platinum support, guiding them after the onboarding through their entire lifecycle.This role involves building strong relationships, understanding customer needs, providing tailored assistance, and driving customer satisfaction, retention, and growth.What you will do at SignaturitKey Responsibilities:Customer Success Manager:Customer Relationship Management: Build and maintain strong, long-term relationships with customers assigned to the CSM, acting as the main point of contact, addressing questions, concerns, and feedback quickly and effectively.Customer Engagement and Adoption: Monitor customer usage (Credit consumption) and engagement with the product Signaturit Dashboard. Proactively offer tips, best practices, and strategies to enhance product adoption and utilization.Customer Feedback and Advocacy: Gather and analyze customer feedback to identify areas for improvement. Act as the customer’s advocate within the company, ensuring their needs and concerns are addressed. Promote customer participation in webinars related to case studies or testimonials.Metrics and Reporting: Track and report key customer success metrics in Salesforce, such as down sell and churn, as well as Net Promoter Score (NPS) in Hubspot or Hotjar. Provide insights and recommendations to management based on these metrics.Collaboration with Internal Teams: Work closely with sales (specially, with the
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Customer Success
hace 7 días
Barcelona, España Customer Success Unit A tiempo completoPosition overview As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business. The position is based in Pamplona or Barcelona...
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Customer Success Manager
hace 2 semanas
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
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Manager Customer Success
hace 2 días
barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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Customer Success Manager
hace 2 semanas
Barcelona, España Zynap A tiempo completoJoin to apply for the Customer Success Manager role at Zynap .At Zynap, we’re looking for a Customer Success Manager who will own the customer relationship end to end, ensuring customers consistently realize value from our platform as we continue to scale.You’ll act as the face and voice of Zynap for our customers, building trusted, long‑term...
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Customer Success Manager
hace 2 días
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
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Customer Success Manager
hace 1 semana
Barcelona, España Zynap A tiempo completoJoin to apply for the Customer Success Manager role at Zynap . At Zynap, we’re looking for a Customer Success Manager who will own the customer relationship end to end, ensuring customers consistently realize value from our platform as we continue to scale. You’ll act as the face and voice of Zynap for our customers, building trusted, long‑term...
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Customer Success Manager
hace 16 horas
barcelona, España Abacum A tiempo completoJoin to apply for the Customer Success Manager role at Abacum. About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two...
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Customer Success Manager
hace 2 semanas
Barcelona, España Red Arbor A tiempo completo**Customer Success Manager**: Tenemos un ADN digital. No paramos de pensar en nuevas maneras de trabajar y evolucionar. Formamos equipos autosuficientes y organizados. Y creemos en un estilo de liderazgo cercano. Fundada en España en 2013 +350 colaboradores 11 oficinas ¿A quién buscamos? A un/a Customer Success Manager con muchas ganas de entrar a formar...
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Customer Success Manager
hace 15 horas
Barcelona, España Kahoot! A tiempo completoCustomer Success Manager – EducationAre you a passionate advocate for education and technology? Are you ready to take on an exciting role as a Customer Success Manager focused on creating impact for our customers in the education sector? Do you have fluent language skills in Spanish or French? Then join Kahoot! in shaping the future of learning!The...
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Customer Success Manager
hace 1 semana
Barcelona, España Abacum Inc A tiempo completoAbout Abacum Abacum is the leading Business Planning solution for finance teams to drive performance . By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people...
