Channel Manager Optimization Coordinator

14 November, 2025 Commercial Full time Hybrid What you will do on your journey with WebBeds. The Channel Manager Optimization Coordinator plays a vital support role within the European Contracting team by acting as the central coordination point for all Channel Manager-related issues, questions, and change requests. This role ensures that all incoming queries are reviewed, consolidated, and contextualized before being escalated to the Supplier Connectivity IT team, enabling smoother workflows, better prioritization, and more strategic use of internal resources. In this role you will: Serve as the first-level reviewer for all Channel Manager-related issues raised by the European Contracting team. Consolidate, filter, and prioritize incoming requests, identifying duplicates, related issues, or items already in progress or planned. Ensure all escalations to IT are complete, clearly documented, and aligned with ongoing or upcoming projects. Maintain a centralized log of all issues, enhancements, and feedback related to Channel Manager performance. Collaborate closely with the Head of Partnerships to align on priorities and strategic initiatives. Support the creation of monthly reports and dashboards to track issue resolution, trends, and performance metrics. Assist in documenting processes, FAQs, and known issues to reduce repetitive queries and improve team knowledge. Liaise with internal stakeholders to clarify technical or operational details before escalation. Participate in internal meetings to provide updates on issue status and gather feedback from the Contracting team. The skills we would love to see in your suitcase Strong organizational and communication skills. Experience in a coordination, support, or operations role within the travel or tech industry. Experience working with Connectivity Partners e.g. Channel Managers. Proficiency in Microsoft Office (especially Excel and Outlook). Fluent in English, both written and spoken. Ability to manage multiple tasks and prioritize effectively. Detail-oriented with a proactive mindset. Strong project management, strategic view, commercial acumen, pro-active, dynamic, passionate, and a team player Highly accurate with an excellent attention to detail Well-developed written and verbal communication skills Highly developed analytical skills, and proficient use of Microsoft office, especially Excel applications Proactive, with ability to offer solutions to issues encountered. Personable with lots of enthusiasm and a “can do” attitude Ability to work independently as well as part of the team WebBeds is a global digital travel marketplace for the travel trade, an intermediary connecting hotels and other travel service suppliers to a distribution network of travel buyers all over the world. We connect hotels looking to fill rooms with buyers trying to find rooms. In short, we source bookable content, integrate, aggregate and merchandise that content in our platform, then distribute it to a global network of travel trade buyers, who sell to the travelling public. Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 8.3bn search requests daily, with 17million rooms nights sold in FY24. We deliver amazing outcomes using leading edge technology through innovative and creative thinking; and products help our partners deliver amazing travel experiences, enabling travel the world over. Some things that make us stand out We are a truly global travel organisation, with a global footprint. We have 1200+ people speaking 50+ languages in 120+ cites across 50+ countries. We partner with over 500,000 properties in more than 39,000 locations. We work with more than 50,000 travel buyers in 140 source markets. We have an amazing team delivering valuable outcomes using innovative tech and creative, lateral thinking. Working at WebBeds WebBeds is a fast-paced, results-driven business and that is reflected throughout our company, in our technology, product and perhaps most importantly – in our people. Visit ‘Careers’ for jobs around the world of WebBeds. Global and regional hotel chains, independent hotels, apartments, resorts, attractions,