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Customer Support Agent with English

hace 4 semanas

Barcelona, España CPM International A tiempo completo
We are CPM International , a global company with over 30 countries of presence, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.
Key Responsibilities:
  • Provide an outstanding customer experience through every customer interaction
  • Handle telephone, email, and social media queries (where needed) and meet all customer and client needs in a timely and professional manner
  • Deal with queries regarding multiple brands and products across several industries
  • Improve brand and product knowledge to deliver the highest quality of information to our customers
  • Embrace our company values and act as a brand ambassador

Requirements:
  • Fluent level of Nordic language with exceptional grammar and spelling skills
  • High level of English (both written and spoken)
  • Genuine passion for delivering outstanding customer service
  • Previous experience in a customer-facing role or a call centre environment (plus)
  • Flexibility, adaptability, and ability to multi-task
  • Confidence and an enthusiastic telephone manner
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • Professional outlook and proactive approach to problem-solving
  • Strong team spirit and a can-do attitude

Benefits:
  • Competitive salary
  • Full or part-time (39 or 20 hours/week)
  • Temporary contract with 1-month probation period
  • Paid bank holidays and 1 extra day in lieu
  • Hybrid office work model
  • Training (fully paid)
  • Office location: Barcelona (La Sagrera)
  • Employee Assistance Program (free, confidential, and impartial guidance and support)
  • Employee Benefits Club (wide range of exclusive perks and rewards)
  • Option to sign-up for discounted private health insurance
  • Referral Program (bring a friend and get a referral bonus)
  • Access to LinkedIn specialised training and courses

Ready to Make a Difference?
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