Customer Support Agent with Japanese

hace 3 semanas

Barcelona, España Wibit Consulting & Services (WibitCS) A tiempo completo

Wibit Consulting & Services (WibitCS) – Barcelona, Barcelona

In collaboration with a leading investment firm offering Forex and CFD trading, we are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.

Location: Remote (EMEA)

Employment type: Full-time

Remuneration: Service agreement

DUTIES AND RESPONSIBILITIES:

  • Graduated with a College/University degree.
  • Qualifications in economics/finance or any related field is a plus.
  • Excellent command of the English and Japanese languages, both verbal and written (C1)
  • Relevant experience in the forex industry would be considered an advantage.
  • Flexible to work on a weekly rotating shift 24/7 (morning/afternoon/night)
  • Excellent communication and interpersonal skills.
  • Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
  • Works independently and as part of a team with a willingness to ensure results are achieved.
  • Ability to work under pressure and meet deadlines.
  • Ability to work effectively in an office-based environment.

REQUIREMENTS:

  • Assist customers in opening trading accounts.
  • Answer e-mails, amend existing accounts, maintain client records, and liaise with appropriate departments.
  • Handle welcome calls/call-back requests.
  • Maintain contact with existing clients to ensure high levels of client satisfaction.
  • Provide general information regarding platforms and services offered.
  • Handle back-office queries.
  • Support clients with technical and troubleshooting issues.
  • Deal with customer complaints promptly and effectively.
  • Provide support and troubleshooting on Meta Trader platforms.
  • Liaise with all departments to resolve issues.
  • Suggest ideas and actions to develop the market.
  • Coordinate with the marketing department regarding planning seminars, expos, and translations of certain campaigns.
  • Forward any issues or requests to the head of the department and/or the appropriate department.
  • Educate the customer where applicable.
  • Ability to work in a dynamic and multicultural environment.

BENEFITS:

  • Remuneration according to qualifications and experience
  • Medical Insurance Scheme
  • Provident Fund
  • Working Permit arrangements for the employee
  • Company’s Group Discount Scheme
  • Free Parking
  • In-house fitness room with classes
  • Modern working space at a central and convenient location in Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth
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