UX Researcher

Who we are: Want to make an impact? Join our pack and come work (and play) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them. Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast‑growing company, and our leadership comes from some of the world's most respected tech companies. At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees. This is a hybrid position that has the minimum expectation to work out of our Barcelona Office in the Poblenou neighborhood two days per week on Mondays and Thursdays. For this reason, candidates must be based in Barcelona or willing to relocate. Who We’re Looking For: A curious, rigorous UX Researcher who loves translating user behavior into strategy and action. Someone equally comfortable running interviews or analyzing data, blending qualitative depth with quantitative evidence. A researcher with experience in global or marketplace contexts. A strong collaborator who thrives in cross‑functional teams (Product, Growth, Data, Design). A clear communicator who can turn complex insights into stories that move decisions forward. A professional who’s hands‑on with modern research tools (Dovetail, Maze, UserTesting, Figma, Notion) and eager to explore AI‑assisted research and analytics. Your Responsibilities: Lead end‑to‑end research across markets, ensuring findings inform product and business strategy. Collaborate closely with Product, Growth, and Marketing teams to define learning goals and prioritize research opportunities. Design and execute mixed‑method studies (qualitative + quantitative) to evaluate experiences, concepts, and market fit. Integrate behavioral data, experiments, and user feedback into cohesive insights in partnership with analytics and data science. Apply AI and data tools (R, Python, SQL) for data processing, visualization, and pattern detection. Translate complex findings into clear narratives and visual stories for diverse audiences. Identify cultural nuances and behavioral differences that shape trust and adoption across countries. Contribute to the global research roadmap, aligning insights with business OKRs and long‑term goals. Build and scale research systems, repositories, and dashboards to democratize insights across the organization. Collaborate with design, product, and engineering to test, iterate, and validate new ideas that enhance the Rover experience worldwide. Your Qualifications: Bachelor’s or Master’s degree in Psychology, Human‑Computer Interaction, Behavioral Science, Data Science, or related field. 4–6 years of experience in UX, market, or behavioral research, ideally within digital product teams or marketplaces. Strong foundation in qualitative methods (in‑depth interviews, diary studies, ethnography, co‑creation workshops). Familiarity with survey and experimental design, sampling, and statistical validation. Proven ability to synthesize qualitative data into actionable frameworks, journeys, and insights. Working knowledge of data analysis tools (R, Python, SQL) for quantitative research and pattern discovery. Awareness of AI‑assisted research workflows for coding, clustering, or synthesis. Ability to collaborate effectively with Product, Growth, and Data Science to align insights with business decisions. Fluent in English; other European languages (German, French, or Spanish) are a plus. Nice to Have: Long‑term incentive plan with a company performance‑based cash payout. Pension plan. Private medical insurance. 25 days PTO. Meal allowance and flexible compensation plan (transport and nursery). Gym membership. €450 to cover the costs associated with the adoption of a pet. Annual €150 wellness reimbursement. Flexible work hours, sometimes you’ll need to be in at certain times, but on the whole, we’re pretty flexible when it comes to managing workload and time. Grab snacks, fresh fruit, in our kitchen to keep yourself going. Regular team activities, events, game nights, and more. Dog‑friendly office. Rover is an equal‑opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances. #J-18808-Ljbffr