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From Hays we are searching for a UX Researcher to cover a maternity leave for a Marketing Agency based in Barcelona.
This person will be reporting to the Head of CX, and in charge of the following tasks:
- Work closely with the multidisciplinary digital agency squads to gather research requirements.
- Design, plan and execute research plans for different projects at different stages of development (Directional & Foundational projects). Both in person and online. Be ready to justify your research plan proposals in front of clients.
- Help the teams to understand the range of UX research methods that exist, their pros and cons as well as how to integrate them in their working processes.
- Solid know how on UX research but flexibility to go out of the script and be creative when there are limited resources or when there are special requirements.
- Be the voice of the user along the whole design process: from discovery to evaluation and monitoring.
- Help spreading the research findings in a clear way to the internal and client teams. Support teams implementing the research insights into the design solutions.
- Background on a relevant field (Eg. Sociology, Psychology, Human computer interaction, Design, etc).
- Worked on user research for at least 3 years. Experience working for both, desktop, and mobile devices.
- Deep understanding of Human Centered Design methodologies.
- Comfortable working with quantitative and qualitative UX research methods. Eg. Interviews, surveys, card sorting, usability testing, benchmarking, diary studies, ethnography, AB testing, among others. Also, good understanding of definition methods and techniques such as defining user requirements, personas, service mapping, storylines, etc.
- Strategic mindset. You can find a balance between user and business needs and identify opportunities that can result in new revenue streams.
- Ability to turn insights into tangible concepts. Experience leading workshops, ideation exercises and product and service definitions.
- Up to date with the latest trends in the field of UX research.
- Interest in optimizing research processes to make them more efficient (Research Ops). Valuable having former experience working in an agile organizatio
- Be an excellent communicator, to help spreading the research findings through the whole organization. Feeling confident presenting research results in front of an audience.
- Good written and spoken English and Spanish.
- Good organization skills to work on multiple projects and meet deadlines.
