UX Researcher, B2B

**Job Description**:
UX Researcher, B2B

Excellence in news demands excellence in our customers’ experiences. Our Experience Group brings together Product, UX, Technology, Program Management, and Customer Research with a single purpose: to connect people to the news that matters most, when and where they need it, by creatively defining and building connected, innovative and sustainable experiences/products that are data informed and with a customer lens.

As a UX Researcher, B2B you will be a voice and advocate for users of our websites and apps across our B2B product portfolio, learning about their goals, desires and preferences. Our B2B business portfolio includes Factiva, Risk & Compliance and NewsPlus.

You will help deliver a systematic study of target users and their requirements, adding realistic contexts and insights to our UX processes and provide valuable information and actionable insights to optimize solutions.

This will be a collaborative role requiring partnerships with Experience Architecture, Experience Design, Optimization, Customer Intelligence, Technology, Project Management, Product as well as SMEs and Partners across Dow Jones.

The UX Researcher will report to the VP, UX Research & Experimentation.

**Responsibilities**:

- Work closely with Experience Architects, Experience Designers and our key partners to define the end-to-end user experience
- Play an integral role in centralizing and organizing user insights in a knowledge repository
- Report on current projects and use of resources
- Coordinate testing with third-parties and internal teams
- Demonstrate all product-related UX documentation with sound and clearly communicated rationale
- Take part in research and insight communication across a multidisciplinary team throughout each phase of a project
- Stay informed with UX trends and techniques, and proactively pursue knowledge for professional development
- Provide feedback and recommendations on the success of UX solutions for our product experiences, treatment of content, customer journeys, and acquisition and onboarding journeys
- Provide feedback and recommendations on how UX can best achieve business goals
- Facilitate hands-on problem solving sessions, events and workshops with cross functional teams copy
- Advise and give recommendations on UX strategy and user experience best practices
- Supply in-depth research reports that help with decision making
- Answer questions on product experience, including behaviors, pain points, ideas for improvement.
- Answer questions on treatment of content, including formats, features, and layout/structure, ease of use.
- Answer questions on customer journeys - how people move through our products and how we can optimize this.
- Answer questions on acquisition and onboarding journeys, including how we remove friction and improve experiences.
- Meet with stakeholders to get input and communicate strategies and solutions
- Meet with UX Architects and Designers to get input and communicate research findings
- Ensure that the customer stays front and center in our solutions

Required Skill Set:

- Minimum of 3 years experience in a similar role
- Strong verbal and written communication skills
- Experience conducting, analyzing and communicating UX research
- Bachelor’s Degree in HCI, Communication Design, BFA, or related experience
- Experience with UserZoom or other user testing software
- Experience with industry standard digital product design tools (Figma, Adobe CC, Omnigraffle and prototyping software such as InVision)
- Understanding of latest Web and App user experience best practices
- Familiarity with web UI/UX technologies and standards including HTML5, CSS, and JavaScript/JQuery
- Understanding of user-centered design principles

Dow Jones, Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.

Business Area: NEWS/WSJ

Job Category: Technology Group

Req ID: 32546