Senior Service Delivery Manager
hace 6 días
Service Delivery Manager – NTT DATA, Inc.Location: Remote – candidates can be based anywhere in Spain. We’re looking for a seasoned Service Delivery Manager to oversee the end‑to‑end delivery of managed services contracts, ensuring client satisfaction, contract profitability and service quality for our diverse client base. The role involves proactive client communication, project management, technical oversight and problem‑solving. Ensure client satisfaction by delivering services according to agreed definitions and SLAs. Understand client business needs to tailor required services. Deliver managed services while meeting SLAs and quality standards. Take proactive measures to address concerns and continuously improve service quality. Identify opportunities for upselling or cross‑selling additional services. Oversee implementation of new services, upgrades and projects. Coordinate project timelines, resources and deliverables. Ensure service delivery aligns with contractual agreements and compliance requirements. Consult with legal to address contract escalations under governance. Monitor and report on contract performance. Oversee financial aspects of client accounts, including budgeting, forecasting and, when applicable, billing and invoicing. Identify and mitigate risks associated with delivery and relationships. Provide regular reports on service performance and client satisfaction. Passionate about service delivery with strong coordination skills. Deep understanding of managed services – infrastructure, cloud, security and support. Proficiency in project management. Business and financial acumen for budgeting, forecasting and billing. Familiarity with ITIL or other IT service management frameworks. Bachelor’s degree or equivalent in Information Technology, Business or related field. Relevant ITIL certification preferred. Project management certification (e.g., PMP) preferred. Fluency in English (mandatory). Extensive experience in managed services and/or support services environments. Experience in service delivery and client management for managed services. Proven track record of delivering services meeting SLAs and quality standards. Experience aligning service delivery with contractual agreements and compliance. Experience monitoring contract performance. Experience managing service delivery projects. Experience implementing proactive measures to improve service quality. Workplace Type Full‑remote model; About NTT DATA NTT DATA is a $30+ billion business and technology services leader serving 75% of the Fortune Global 100. Our mission is to accelerate client success through responsible innovation, providing AI, cloud, security, connectivity, data centres and application services at enterprise scale. We are a Global Top Employer with experts in over 50 countries and partner ecosystems worldwide. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. Fraud Alert NTT DATA recruiters will never ask for
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Senior Service Delivery Manager
hace 1 semana
Barcelona, España Allianz Technology A tiempo completoSenior Service Delivery Manager¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.Join to apply for the Senior Service Delivery Manager role at Allianz Technology.About The JobAs an Incident Manager within the Service Delivery Management department at AZT for Allianz...
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Senior Service Delivery Manager
hace 1 semana
barcelona, España Extia A tiempo completo¡Únete a Extia, donde las personas son lo primero! Desde 2007, combinamos rendimiento con bienestar en el trabajo — y lo conseguimos: somos el #1 Great Place to Work® en Francia y llevamos 7 años consecutivos entre los Mejores Lugares para Trabajar en Europa. En Extia, es: “Primero quién, luego qué.” Así que, ¡sigamos avanzando juntos! ¿Hablas...
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Barcelona, España Allianz Technology A tiempo completoSenior Service Delivery Manager Join to apply for the Senior Service Delivery Manager role at Allianz Technology. About The Job As an Incident Manager within the Service Delivery Management department at AZT for Allianz Partners, you will play a crucial role in overseeing and managing incidents across our systems. You will be responsible for ensuring that...
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Service Delivery Manager
hace 6 días
Barcelona, España NTT DATA, Inc. A tiempo completoService Delivery Manager – NTT DATA, Inc. Location: Remote – candidates can be based anywhere in Spain. We're looking for a seasoned Service Delivery Manager to oversee the end‐to‐end delivery of managed services contracts, ensuring client satisfaction, contract profitability and service quality for our diverse client base. The role involves...
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Service Delivery Manager
hace 9 horas
Barcelona, España NTT A tiempo completoJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...
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hace 2 semanas
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