Head of Account Management Portuguese Market

hace 3 días

Barcelona, España Factorial HR A tiempo completo
Head of Account Management Portuguese Market

Hello
At Factorial we're looking for a new Head of Account Management - Portuguese Market to help us boost the company to the next level.
Ready to be part of the challenge?

The Role
We are looking for a Head of Account Management to join our CX team . You will report directly to the Global director of AM of the team and will work hand in hand with the other Area Managers to execute an upselling and retention , satisfaction , and activation plan for our existing clients. We are looking for a person who wants to get involved and contribute innovative ideas that have an impact on the business .

What will you be doing:

  • Help to achieve the goals of NDR.
  • Hiring to make the team grow.
  • Ensure that the KPIs of your team are achieved.
  • Gather feedback from our customers to create proposals for our product team .
  • Constantly analyze data to improve or change internal processes .
  • Support the team and keep people motivated.

Your Profile

  • 3+ years of experience in a management role .
  • Sales , upselling , or cross-selling experience.
  • Exceptional analytical and problem-solving skills.
  • Exceptional interpersonal skills .
  • Excellent written and verbal communication skills in Portuguese and English .
  • Able to work in a constantly changing environment.
  • Ability to work in an international team setup .
  • Able to manage and prioritize multiple responsibilities.

Perks of being part of our team

  • Save expenses with Cobee and get your salary in advance with Payflow.
  • Healthy life with a free physiotherapist in the office, Gympass, and Alan as private health insurance.
  • Language classes with Yolk Academy & Factorial Language exchange.
  • Breakfast in the office, organic fruit, and free caffeine and theine.
  • Flexible schedules, pet-friendly, and no dress code

Is this you ? Come rock the world with us

Factorial is an all-in-one HR Software fast-growing company founded in 2016 . Our mission is to help SMEs automate HR workflows , centralize people data, and make better business decisions. Currently, we serve thousands of customers in over 60 countries worldwide and across industries, with a super diverse and multicultural team of over 900 people in our Barcelona, Brazil, and Mexico offices.

Our Values

  • We own it : We take responsibility for every project. We make decisions, not excuses.
  • We learn and teach : We're dedicated to learning something new every day and, above all, sharing it.
  • We partner : Every decision is a team decision. We trust each other.
  • We grow fast : We act fast. We believe that the worst mistake is not learning from them.
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