Customer Journey

hace 2 días

Vigo, España The Stoke Travel Co. A tiempo completo

As The Stoke Brands Co continues to grow and evolve, we're looking for a Customer Journey & OTA Lead to support our dynamic team.The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups and reviews.At the core of this role is customer service excellence and OTA performance.You will manage and evolve how we communicate with guests, while also fully owning our OTAs (Online Travel Agency) platforms. These include Booking.com, Hostelworld, Expedia, Viator / GetYourGuide. You'll be ensuring listings are accurate, optimised, and conversion-driven.Working closely with the Marketing, Sales, and Operations teams, this role acts as the bridge between what we promise online and what guests experience on the ground.You will be expected to identify friction points, spot patterns in guest feedback, and proactively implement improvements that increase satisfaction, reduce issues, and drive stronger reviews and repeat bookings.We are looking to revolutionise how we handle customer service and the customer journey at Stoke, moving away from reactive inbox management and toward a structured, thoughtful, and guest-obsessed system.Someone open-minded, analytical, customer-focused, and willing to research, test, and implement new ideas will thrive in this role.Must-haves2+ years of experience in customer service, hospitality, travel, or OTA managementHands‑on experience with at least one major OTA (Booking.com or Hostelworld preferred)Strong spoken and written English and SpanishHighly organized with excellent attention to detailCalm under pressure, festivals don't care if you're having a bad dayConfident in making decisions and owning outcomesNice-to-havesExperience in hostels, tours, or festival travelFamiliarity with channel managers or PMS systemsExperience managing interns or junior staffBased in Barcelona or willing to relocateWhy work with StokeWe are a fast‑paced, fun, slightly chaotic, young company.Real ownership and responsibility from day one.Direct impact on sales and guest experience.A team that works hard and doesn't take itself too seriously.Please email resumes to ****** if you are interested.We are looking for an ASAP start date.#J-18808-Ljbffr

  • CUSTOMER JOURNEY

    hace 6 días

    Vigo, España The Stoke Travel Co. A tiempo completo

    As The Stoke Brands Co continues to grow and evolve, we’re looking for a Customer Journey & OTA Lead to support our dynamic team. The Customer Journey & OTA Lead is responsible for owning and continuously improving the full guest experience, from first interaction and pre-booking questions, through the trip itself, and all the way to post-trip follow-ups...

  • Customer Journey

    hace 1 día

    Santa María de Vigo, España The Stoke Travel Co. A tiempo completo

    As The Stoke Brands Co continues to grow and evolve, we're looking for a Customer Journey & OTA Lead to support our dynamic team.¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar.The Customer Journey & OTA Lead is responsible for owning and...

  • Customer Operations Manager

    hace 2 días

    Vigo, España Smart Point A tiempo completo

    Customer Operations Manager Make buildings smarter. Make services seamless. Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and...

  • Customer Success Executive

    hace 2 semanas

    Vigo, España BizAway A tiempo completo

    We are looking for a driven and enthusiastic Customer Success Executive - Spanish speaking ( m/f/d) , who desires to contribute to the growth and success of our Customer Success Team.Your role in BizAway As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they are onboarded successfully, adopt the platform, renew...

  • Customer Success Executive

    hace 2 semanas

    Vigo, España BizAway A tiempo completo

    About BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude...

  • Customer Success Executive

    hace 2 semanas

    Vigo, España BizAway A tiempo completo

    Customer Success Executive - Spanish speakingAbout BizAway: Here at BizAway, we Deliver the Future of Travel.We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , we support companies enabling them to improve their travel management through constantly evolving services and solutions, characterized by...

  • Customer Success Executive

    hace 2 días

    Vigo, Pontevedra, España BizAway A tiempo completo

    About BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude...

  • Customer Success Manager

    hace 1 semana

    Vigo, España INFINNI A tiempo completo

    About Us:INFINNI is building the infrastructure that powers the creator economy. We're a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en...

  • Guest Experience

    hace 2 días

    Vigo, España The Stoke Travel Co. A tiempo completo

    A dynamic travel company in Vigo, Spain, is seeking a Customer Journey & OTA Lead to enhance guest experiences and manage online travel agency platforms. This role emphasizes customer service excellence and data-driven improvements. Candidates should have at least 2 years of experience in customer service or OTA management, along with bilingual proficiency...

  • Customer Care Agent with German

    hace 4 días

    Vigo, España Barkibu • Pet Health Insurance A tiempo completo

    What's Barkibu?Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support...