Customer Support Advisor
hace 2 días
Publicada: 16.12.2024. Actual hasta: 30.12.2024
- Contract: Permanent (1 month probation)
Salario: a convenir
Are you passionate about helping others and providing outstanding service? We have the perfect opportunity for you We are seeking enthusiastic Customer Support Advisors fluent in Gaelic to join our dynamic team.
In this role, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing information about our products and services. Your responsibilities will include handling customer complaints, processing orders, and maintaining accurate records of customer interactions. Success in this role requires excellent communication skills, a friendly and professional demeanor, and strong problem-solving abilities. You will play a crucial role in ensuring customer satisfaction and fostering positive relationships.
What you’ll be doing?
- Positive Interactions: Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.
- Keep Records Updated: Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.
- Support Our Community: Provide exceptional support to our drivers and passengers through phone, email, and digital channels. You'll ensure all issues and needs are logged and managed according to our processes and guidelines.
- Achieve Goals: Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
- Live Our Values: Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.
Requirements
- Fluent Gaelic: You’re confident communicating in Gaelic, both written and spoken.
- English Communication: You’ll be working with an international team, so you need to be comfortable in English too
- Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.
- Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.
- Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
- Eligibility: Be eligible to work in Spain.
Benefits
- Starting date: January 2025.
- Contract: Permanent (1 month probation)
- Salary: 27.000€ gross per year
- Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday between 9 am and 6 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Fully Paid Training: that optimally prepares you for your job - 3 days duration (office-based).
- 24 holiday days: per year on a full-time basis.
- Work Model: Hybrid working model. Remote options in Spain are available.
- Relocation support: is offered for people moving from outside Spain.
Additional Benefits:
- Employee Assistance Program: Free, confidential, and impartial guidance and support.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Employee Benefits Club: a wide range of exclusive perks and rewards as a valued member of our organisation.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
About us
At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
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