German-speaking Client Support Advisor

hace 6 días


Barcelona, España Cataloxy A tiempo completo
German-speaking Client Support Advisor, Barcelona

Puesto: German-speaking Client Support Advisor

Publicada: 07.12.2024. Actual hasta: 21.12.2024

Salario: a convenir

Área: Staffing/Agencias de Empleo

Jornada laboral: completa

Sexo: indiferente

Empresa: Workster

Descripción de la oferta

Workster partners with a major player in international outsourcing to reinforce their Barcelona Team with German speakers. We are looking for Client Support Advisors with excellent German and English to handle customer inquiries (order queries and technical support) for household appliances.

Your Role
  1. Solving Customer Inquiries by phone and email regarding our products
  2. Clarifying any concerns or issues regarding orders
  3. Providing technical support in case of malfunctions of any of our appliances
  4. Representing the brand in a professional and polite manner
  5. Ensuring customer satisfaction through maximum efficiency and workload
Requirements
  1. C1 / Native level of German
  2. Excellent English (B2-C1)
  3. Experience in Customer Service is an advantage
  4. Be based in the wider Barcelona area
  5. Analytical skills to identify customer needs
Offer

Training: 6 days of training from 9 AM to 6 PM.

Contract: Permanent, 39 or 30 hours per week.

Great work Schedule: Monday to Friday – 39hs: 9AM-6PM / 30hs: 11AM-5PM.

Work Mode: Hybrid training and work arrangement.

Additional Benefits:

  • Free gym for employees
  • Terrace with views of Barcelona
  • Opportunities for real growth within the company
  • Free language classes for all employees
  • Employee experience program with weekly activities
  • Special discounts on private health insurance, technology, etc.
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