Customer Services Team Leader

hace 6 días

Barcelona, España TD SYNNEX Spain A tiempo completo

Join to apply for the Customer Service Executive role at TD SYNNEX Spain . TD SYNNEX Corporation es uno de los mayores distribuidores mundiales de productos, servicios y soluciones tecnológicas. Su avanzada capacidad de logística y servicios de valor añadido permiten a 115.000 revendedores dar soporte de manera eficiente y rentable a las diversas necesidades tecnológicas de los usuarios finales en más de 100 países. Investigar, asesorar y resolver las consultas de posventa, específicamente en torno a las devoluciones y los problemas de entrega, actuando como contacto principal con el cliente cuando sea necesario. Asumir, responder y asegurar la progresión de las consultas dentro de los acuerdos de nivel de servicio. Mejorar la eficiencia de las consultas, entregas y devoluciones y minimizar las pérdidas debidas a las devoluciones de productos y a los abonos. Destacar y ayudar a resolver los problemas de raíz relacionados con las consultas de gestión postventa. Promover el uso de las herramientas de servicio al cliente de la compañía. Apoyar a otros miembros del equipo para que alcancen sus objetivos y mantener un fuerte espíritu de trabajo en equipo. Apoyar al negocio siguiendo todas las políticas y procedimientos de la empresa y trabajando con los valores compartidos de TD SYNNEX. Experiencia previa en procesos comerciales y atención al cliente. Idiomas: Español. Portugués y Catalán deseables. Trabajo en equipo. Atención y orientación al cliente. Excelentes habilidades de relación con el cliente, capacidad de comunicación y de organización. Gestión eficaz del tiempo y capacidad de priorización. SAP R3 (preferible). Inglés intermedio (valorable). Conocimientos de Excel y Word. Seguro médico y de vida privado integral para que estés siempre cubierto. Modelo de trabajo híbrido. Beneficios salariales personalizados que cubren transporte, comidas, formación y necesidades de cuidado infantil. Tarifas especiales en gimnasios a través de Wellhub. Fisioterapeuta en la oficina. Apoyo a la salud mental, incluyendo terapia online con LEAD y programas de bienestar a través de Wellhub. Jornada reducida los viernes y durante el verano (julio y agosto). Oportunidades de aprendizaje: Acceso a una plataforma de formación completa para apoyar tu desarrollo profesional. Un ambiente global: Únete a un entorno multicultural y diverso, lleno de oportunidades de crecimiento y colaboración. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‐demand courses. Elevate Your Personal Well‐Being: Boost your financial, physical, and mental well‐being through seminars, events, and our global Life Empowerment Assistance Program. Join us in celebrating our global diversity through inclusive education, meaningful peer‐to‐peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co‐workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer‐led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. Entry level Full‐time Other | Industries: IT Services and IT Consulting

  • Team Leader

    hace 19 horas

    Barcelona, España SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Service Team Leader

    hace 2 semanas

    Barcelona, España CPM International A tiempo completo

    Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Team Leader

    hace 2 semanas

    Barcelona, España CPM International A tiempo completo

    Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Team Leader

    hace 2 semanas

    Barcelona, Barcelona, España CPM International A tiempo completo

    Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition,...

  • Customer Service Team Leader

    hace 2 semanas

    Barcelona, Barcelona, España CPM International Contact Centre A tiempo completo

    Who Are We: CPM CX is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client: Is a global leader in hygiene, health, and nutrition,...

  • Customer Support

    hace 4 días

    Barcelona, España Hector Kitchen A tiempo completo

    **Your mission**: **Mission**: En tant que Customer Support Team Leader, tu joueras un rôle stratégique pour assurer le bon fonctionnement et l’amélioration continue de nos services. **Management des équipes Customer Support**: - Encadrer les agents du support client. - Suivre les objectifs individuels et collectifs pour améliorer la performance du...

  • Team Leader Customer Service

    hace 2 semanas

    Vic, Barcelona provincia, España Junior Adventures Group A tiempo completo

    Description and Requirements Who We Are Junior Adventures Group (JAG) is a trusted and vibrant group that engages, empowers, and educates children through leading specialist brands in the Outside School Hours Care (OSHC) sector. Spanning three continents, our team is united by a commitment to building brighter futures together. We care for more than 90,000...

  • Customer Service Team Leader

    hace 2 semanas

    Barcelona, Barcelona, España CPM CX Centre A tiempo completo

    Who Are We: CPM CXis a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. Our Client:Is a global leader in hygiene, health, and nutrition,...

  • Team Leader

    hace 2 semanas

    Barcelona, España Rubiko A tiempo completo

    To support our growth as experts in the field of customer support, tailored for the iGaming industry, we are recruiting a **Team Leader** to be part of our **Customer Support Operations**. In this position, you will coordinate the customer support team’s day-to-day activities, organizing the available resources and delegating tasks to team members to...

  • French Customer Support Team Leader, Barcelona, Spain

    hace 2 semanas

    Barcelona, España Cross Border Talents A tiempo completo

    Customer Support Team Leader - Fluent in French (C2) and English (B2) - wanted in Barcelona. Are you proficient in French and English with a passion for leadership? Join our team in Barcelona as a Customer Support Team Leader and lead our dynamic team to success! Role Description: As a Customer Support Team Leader, you will oversee a team of customer support...