Executive Director, Project Management Practice

Join Us as Executive Director, Project Management Practice Are you ready to shape the future of project delivery at a global leader in digital transformation? As our Executive Director, Project Management Practice, you’ll drive excellence, innovation, and strategic impact across our Professional Services organization. This is a high-visibility, senior leadership role that empowers you to influence global standards, mentor top talent, and deliver results that matter. What You’ll Do Champion the development and continuous improvement of project management methodologies, frameworks, and tools—setting the gold standard for delivery across our global teams. Lead, inspire, and grow a diverse team of project managers, fostering a culture of collaboration, accountability, and professional growth. Monitor global project portfolios to ensure disciplined schedule, cost and quality management. Provide strategic oversight for high-profile, complex projects, ensuring alignment with organizational goals and delivering measurable business outcomes. Drive process & tooling improvement initiatives, leveraging data and insights to enhance efficiency, effectiveness, and customer satisfaction. Build trusted relationships with senior stakeholders, acting as an advisor and advocate for best-in-class project management practices. Represent the organization at corporate events, sharing thought leadership and driving our reputation as a center of excellence. Is This Opportunity Right for You? We’re seeking candidates who bring: Bachelor’s degree in Business, Management, or related field (Master’s preferred), or equivalent experience. 10+ years of progressive experience in project management & PMO operations, including 5+ years in senior leadership roles within global organizations. Proven track record of PMO establishment, managing large complex project portfolios, and leading high-performing, geographically dispersed teams. Experience in large Telco BSS (Catalogue, Order Management, CRM, Billing, OCS) implementations Exceptional strategic thinking, analytical, and problem-solving skills. Outstanding communication, stakeholder engagement, and change management abilities. Experience in the Media and/or Financial Services sectors is highly desirable. Willingness to travel globally to engage with teams, stakeholders, and customers. Why Join Us? Shape the future of project management at a global scale. Collaborate with visionary leaders and talented professionals. Enjoy flexible work arrangements (remote, in-office, or hybrid). Access comprehensive benefits: healthcare, paid time off, employee resource groups, and more. Thrive in a culture built on integrity, innovation, and impact. Location(s): Portugal RemoteES.Madrid.Remote, GB.Woking.Remote, IE.Galway.Remote, SE.Stockholm.Remote, South Africa RemoteAccommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people (CSGers) are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.