Service Desk

hace 2 meses


Centro, España Hub Talent A tiempo completo

Requisitos:

  1. Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al Usuario
  2. Imprescindible Nivel de Inglés B2/C1
  3. Formación Técnica (FP o Ingeniería IT o Telco)
  4. Sólida experiencia en la gestión de equipos de al menos 10 personas
  5. Imprescindible experiencia en herramientas de ticketing y elaboración de KPIs
  6. Imprescindible experiencia en stack tecnológico de Microsoft
  7. Valorable conocimientos de ISO 27001

Funciones:

  1. Asegurar servicio de soporte al Usuario aplicando las mejores prácticas de ITIL, en calidad y tiempo de acuerdo con los SLA establecidos
  2. Elaborar y analizar informes de actividades (volumetría, cumplimiento de SLA, KPI) del equipo
  3. Mejora continua de los procedimientos operativos de gestión del servicio
  4. Apoyar y capacitar a otros Service Desk en los países
  5. Gestionar y brindar soporte a los recursos de HW y SW del entorno del usuario final
  6. Gestionar KPIs para el equipo y desempeño individual. Aplicar metodologías para incrementar la productividad y calidad
Condiciones:

- Hasta 52k
- 1 día de teletrabajo a la semana
- Incorporación a importante multinacional
- Tickets Restaurant + plan pensiones + seguro médico
- 3 meses de jornada intensiva

#J-18808-Ljbffr

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