User Support Engineer – F/M
hace 2 meses
Created in 2009, ESSP is a young and dynamic company, a pan-European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).
If you have good communication skills with a high level of English, proficiency in helpdesk/service desk and have at least 3 years of experience in user interfaces preferably in space or aeronautical transport sector, then this position is for you
By joining us, you will work on the EGNOS Helpdesk activities and the EGNOS Helpdesk ticketing tool evolution and maintenance. You will report the monthly performances and EGNOS notifications to users.
Main responsibilities/activities:- EGNOS Helpdesk activities:
- Users registration management;
- Answer to the questions / trouble Tickets;
- Helpdesk documentation and procedures maintenance;
- Contribution to User Support processes and policies maintenance;
- Technical interface and coordination with Front desk for H24 helpdesk services;
- Helpdesk activity monitoring and reporting.
- Tool manuals maintenance, configuration and basic administration (users, profiles, mailboxes, basic flows…);
- Interface with IT department and external providers for administration, evolutions and upgrades;
- Elaboration and publication of monthly performance reports;
- Maintenance of the users notifications (EGNOS Degradations Notifications and Communications Templates) baseline;
- Contribution to different EGNOS communication plans and publication of customised service performance reporting to users;
- Elaboration of planned SIS outages and planned EGNOS degradations notifications.
- Strong communication skills;
- Good autonomy and initiative;
- Able to synthesize;
- Team player spirit;
- Experience in user interfaces and reporting;
- Experience in helpdesk / service desk services;
- Experience in ticketing tools management;
- Basic web layout design and administration;
- User and customer oriented;
- Good knowledge of GNSS and EGNOS services and applications.
Language: English (C1) – CEFR and Spanish (desirable).
Engineering degree or equivalent.
Experience of at least 1 year in the satellite navigation domain or relevant application market segment.
Human Resources information:
- 1st interview is held bythe direct manager of the position you applied for (technical interview);
- 2nd interview is held by HR department .
Element of package of remuneration:
- Variable : bonuses based on objectives;
- Teleworking : up to 3 days/week;
- Health insurance , Life Insurance ;
- Saving plan ;
- Tickets Restaurant ;
- Sustainable Mobility Package : Home/Office travels reimbursement if car sharing or bicycling;
- 29 holidays (for full time year).
Please send your application file only by e-mail to the following address:
Job Location : Madrid (Spain).
Type of Contract : Full time – Permanent Contract.
ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.
#J-18808-Ljbffr-
Business Engineer M/F
hace 2 meses
Centro, España M Jack Electric Inc A tiempo completoNoveo Company : The Noveo Group, a major player in the development of innovative solutions, supports its Key Accounts, SMEs and Startups in the transformation and implementation of their information systems and digital solutions.An international group with a team of over 1,000 engineers and more than 20 years' experience in the development of complex...
-
EPC Project Engineer M/F
hace 3 semanas
Centro, España Voltalia A tiempo completoEPC Project Engineer M/F At Voltalia, we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass, and storage and also a service provider to 3rd party clients such as Development, EPC, O&M, and Distribution. Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our...
-
Senior Game Engineer
hace 5 días
Centro, España Klang Games A tiempo completoAt Klang, we create entertainment experiences that inspire people to deepen their understanding of the emergent nature of society and collectively envision a better future. At the heart of Klang is SEED, an accessible, persistent world in which players share a history and shape a future. We provide an environment for a broad audience to belong and develop...
-
Lead Game Engineer
hace 2 meses
Centro, España Klang Games A tiempo completoAt Klang, we create entertainment experiences that inspire people to deepen their understanding of the emergent nature of society and collectively envision a better future. At the heart of Klang is SEED, an accessible, persistent world in which players share a history and shape a future. We provide an environment for a broad audience to belong and develop...
-
Senior Developer – Salesforce
hace 2 meses
Centro, España Sartorius A tiempo completoSenior Developer – Salesforce (x|f|m) - Hybrid We are looking for a Senior Developer – Salesforce (x|f|m) for our IT Software Development & Innovations department. In your role, you will contribute your expertise to all phases of the development cycle, from the first drafts, implementation, testing, and production deployment. Become part of an innovative...
-
Frontend Developer Shopware
hace 2 meses
Centro, España Coda A tiempo completoFrontend Developer Shopware (Senior) - m/f/d Senior Frontend Developer (m/f/d) Job brief For one of our projects, we are looking for a Senior Frontend Developer with good Vue.js experience, who supports us in the development of a new multinational e-commerce platform. Through your comprehensive know-how in front-end optimization and development of products...
-
Technical Pre-Sales Engineer
hace 2 meses
Centro, España Riedel Communications GmbH & Co. KG A tiempo completoRIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks. Our Product Division develops, produces and distributes audio, video, IT and communication...
-
Area Sales Manager
hace 2 meses
Centro, España Fritz Kola A tiempo completoA trendy bar or a shop around the corner?A restaurant or the hippest club?A cool hotel or a new go to Café?No problem - with us you can target them all. As an Area Sales Manager (m/f/d) for fritz-kola in the HORECA channel, you can work with absolute confidence with all of them, completing our growing team in the Madrid area and reporting to our Country...
-
Cloud processing support engineer
hace 2 meses
Centro, España Kantar Group A tiempo completoKantar Media is a global leader in media research. This includes audience measurement - reporting all viewing on all platforms, consumer profiling and targeting with TGI, and in-depth advertising intelligence. Our versatility, scale, technology and expertise enable our teams to understand the changing media landscape and drive growth for our clients.Kantar...
-
Centro, España Rohde & Schwarz A tiempo completoMake ideas real - with the perfect job. Right now we have several job openings for you. Functional area All Administration 11 Application Development 26 Construction 7 Controlling 3 Cybersecurity 2 Finance 15 Hardware Development 37 Human Resources 14 Information Technology 42 Law 6 Manufacturing 29 Marketing and Communication 6 Material Management and...
-
Senior DevOps Engineer
hace 5 días
Centro, España BASF SE A tiempo completoJOIN THE TEAM DevHub is a cloud-based developer platform designed to streamline developers' work at BASF, providing essential tools and resources to ensure customer satisfaction. From infrastructure to developer tooling and security, the platform offers a feature-rich DevOps / MLOps experience. We are seeking a highly motivated and detail-oriented...
-
Senior Frontend Engineer
hace 5 días
Centro, España Hive Logistics A tiempo completoThe position At Hive, we're building the leading operations platform for independent commerce. We are looking for a Senior Frontend Engineer to join the team and work on our React+TypeScript frontends.Your work will impact hundreds of commerce brands and millions of end customers across our merchant-facing product (“Hive App”), our end customer offering...
-
Senior Full-Stack Engineer
hace 2 meses
Centro, España BASF SE A tiempo completoJOIN THE TEAM DevHub is a cloud-based developer platform designed to streamline developers' work at BASF, providing essential tools and resources to ensure customer satisfaction. From infrastructure to developer tooling and security, the platform offers a feature-rich DevOps / MLOps experience. We are seeking a highly motivated and detail-oriented...
-
Senior Systems Technical Support Engineer
hace 1 mes
Centro, España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid About the job The Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry...
-
Lead Game Developer
hace 1 mes
Centro, España Klang A tiempo completoAt Klang, we create entertainment experiences that inspire people to deepen their understanding of the emergent nature of society and collectively envision a better future. At the heart of Klang is SEED, an accessible, persistent world in which players share a history and shape a future. We provide an environment for a broad audience to belong and develop...
-
Centro, España Altair Engineering A tiempo completoTransforming the Future with the Convergence of Simulation and Data Senior Electromagnetic Application Engineer Aerospace and Defense(m / f / d) Job Summary Location : Germany, France, Italy, Spain, UK Contract Type : Unlimited Reporting Line : Technical Manager / Technical Director Work Hours : 40 hours per week, Monday to Friday Who We Are Altair is...
-
Technical Support Engineer
hace 2 meses
Centro, España Kudzu Interactive, Inc. A tiempo completoTechnical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED/RESIDE IN MADRID About The Opportunity, And You… Provide technical support for Self Service kiosk, mobile application, and online products – US and International customers Experience Troubleshooting for internal, external customers and some third party entities; diagnose root causes to...
-
Cloud Infrastructure Developer
hace 2 meses
Centro, España Sartorius A tiempo completoCloud Infrastructure Developer (x|f|m) - Hybrid We are looking for a Cloud Infrastructure Developer (x|f|m) for our IT Software Development & Innovations department. Are you passionate about cloud technology and looking to make an impact in the realm of cloud infrastructure at Sartorius? This is a great opportunity to push the boundaries of cloud solutions...
-
Junior Developer
hace 2 meses
Centro, España Sartorius A tiempo completoJunior Developer - Salesforce (x|f|m) - Hybrid We are looking for a Junior Developer – Salesforce (x|f|m) for our IT Software Development & Innovations department. In your role, you will mainly develop and customize no-code/low-code Salesforce applications and maintain existing solutions. You will work closely with the team to understand business...
-
Team Lead User Success
hace 2 meses
Centro, España YAZIO GmbH A tiempo completoYour Profile Proven leadership: You have experience in a customer support leadership role, preferably within the technology sector. Exceptional achievements: You have a track record of extraordinary accomplishments, whether in education, entrepreneurship, personal growth, or overcoming hardship. Outcome-focused: You have a proven ability to deliver...