Team Lead User Success

hace 2 meses

Centro, España YAZIO GmbH A tiempo completo

Your Profile

  • Proven leadership: You have experience in a customer support leadership role, preferably within the technology sector.
  • Exceptional achievements: You have a track record of extraordinary accomplishments, whether in education, entrepreneurship, personal growth, or overcoming hardship.
  • Outcome-focused: You have a proven ability to deliver measurable and impactful outcomes, with a hands-on approach to solving problems and driving results.
  • Raise the bar: You’re commitment to continuous improvement, ensuring each hire raises the standard within the team.
  • Passion for the mission: You have firsthand experience using (nutrition) apps and a personal commitment to health, fitness, and nutrition.
  • Entrepreneurial mindset: You’re resourceful, efficient with time management, and able to prioritize tasks effectively.
  • Outstanding communication: You have excellent verbal and written communication skills, with the ability to articulate ideas clearly and collaborate with others.
  • Tech-savvy: You have a deep understanding of technology, digital innovation, and early adoption of new tools and practices.
  • Growth mindset: You have a willingness and ability to learn, adapt, and grow independently and rapidly.
  • Positive workplace culture: You contribute to a positive and enjoyable work environment, treating everyone with respect and embodying friendliness and approachability.
  • Attention to detail: You demonstrate accuracy and consistency in work, with a structured approach, even in fast-paced environments.

Why us?
  • Innovative product: Work on an exciting product with millions of users in over 150 countries, localized in 20 languages.
  • Remote-first culture: Work 100% from home with options to join a co-working space or work abroad for several weeks.
  • International team: Collaborate with an international team, with English as our company language.
  • Top-notch equipment: Get access to state-of-the-art technical equipment (laptop, external monitor, etc.).
  • Generous vacation: Enjoy 30 days of paid vacation.
  • High-impact environment: Join a high-impact work environment with short decision-making processes.
  • Work-life balance: We have a culture characterized by focus and efficiency. We don’t work overtime and, on rare occasions when it’s necessary, you can take additional hours off at another time.
  • Team events: We hold a yearly company retreat and additional team events online and offline.

Sound like you?

Ready to take YAZIO to the next level and help people all over the world lead healthier lives? We look forward to receiving your application, including:

  • Your CV
  • A few lines or a short video explaining who you are and why you want to work at YAZIO
  • Feel free to share something that shows us a little more about your work (e.g., your LinkedIn profile).

Hey there

Join YAZIO, a leader in the nutrition and calorie tracking app industry, as our new Team Lead User Success. We’re searching for a remarkable individual with a solution-oriented mindset and a hands-on mentality to lead our User Success Team. Your mission? Elevate YAZIO’s user experience to unparalleled heights and help millions lead healthier lives. This role is 100% remote and can be based in Germany, Spain, Portugal, or the U.K.


Your Mission
  • Deliver exceptional user experience: Create the best possible YAZIO experience for our daily active users.
  • Lead and develop the team: Oversee the training, hiring, and performance management of our remote User Success Team to maintain high service standards.
  • Operational excellence: Develop and manage User Success operations, ensuring global customers receive timely and effective assistance.
  • Monitor and improve KPIs: Track key performance indicators, such as first reply time, CSAT, and more, implementing strategies for continuous improvement.
  • Collaborate across teams: Work with the Product Team and other stakeholders to incorporate customer feedback into product development, reducing support tickets and enhancing user satisfaction.
  • Optimize costs: Design and implement cost-reduction strategies without compromising on the quality of customer support.
  • Foster excellence: Cultivate a culture of excellence, empathy, and continuous learning within the User Success Department.

Our stack
Diversity and Inclusion

At YAZIO, we are committed to creating a diverse and inclusive work environment. We believe in equality and encourage applications from all individuals, regardless of gender identity, race, religion, age, sexual orientation or disability. We value the unique perspectives and contributions that individuals from diverse backgrounds bring to our team.

#J-18808-Ljbffr

  • Data Engineer Team Lead

    hace 2 meses

    Centro, España Everest Insurance (Ireland) Spain A tiempo completo

    About the role :Join Everest, our forward-thinking insurance company, as we leverage data-driven solutions to transform the industry. We are looking for a talented Data Engineer Team Lead to enhance our data capabilities and support our growth and modernization strategies.In this vital role, the ideal candidate will provide technical direction and oversight...

  • AML & Screening Investigations Team Lead

    hace 2 meses

    Centro, España Adyen A tiempo completo

    AML & Screening Investigations Team Lead AML & Screening Investigations Team Lead (MAD) This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we...

  • AML & Screening Investigations Team Lead

    hace 2 meses

    Centro, España Adyen A tiempo completo

    AML & Screening Investigations Team Lead (MAD) What you’ll do Lead a team of skilled specialists who conduct in-depth case investigations, dive into transaction details, customer data, perform comprehensive media checks and recommend on filing Suspicious Activity Reports (SARs). Engage and cooperate with key stakeholders (Compliance, Product, Operations)...

  • AML & Screening Investigations Team Lead Madrid

    hace 2 meses

    Centro, España boards.greenhouse.io - ATS A tiempo completo

    AML & Screening Investigations Team Lead Madrid AML & Screening Investigations Team Lead (MAD) This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our...

  • Team lead

    hace 2 meses

    Centro, España 317 Elite Sales Team A tiempo completo

    Om Otovo Letar du efter en möjlighet att påverka världen positivt medan du arbetar för ett snabbt växande och innovativt företag? Då har du kommit rätt! Vårt mål är att göra solpaneler och batterier tillgängliga för varje europeiskt hem genom att skapa det enklaste och mest prisvärda sättet att gå över till solenergi. Vi gör detta genom...

  • Software Development Team Lead

    hace 5 días

    Centro, España Kapsch Trafficcom Transportation SA. A tiempo completo

    Software Development Team Lead Madrid Full time Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a...

  • Team Lead IT Core Banking

    hace 5 días

    Centro, España Intrum Justitia A tiempo completo

    Team Lead IT Core Banking Location: Madrid Posted on: 4 days ago Job Requisition ID: R5647 At Intrum, you will grow by making a difference in an international environment and supportive culture where your contributions are highly valued. Are you our new IT Team Lead Core Banking? As an IT Team Lead Core Banking, you will be responsible for leading a team of...

  • Team Leader

    hace 2 meses

    Centro, España Motork A tiempo completo

    Team Leader - Software - Madrid - Motork About us MotorK is the leading sales and marketing technology company in Europe, specialised in the automotive sector. At MotorK our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and...

  • Customer Success Manager

    hace 2 meses

    Centro, España XM Cyber A tiempo completo

    XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...

  • Data Team Lead/Senior Data Team Lead

    hace 2 meses

    Centro, España IQVIA Argentina A tiempo completo

    JOIN US ON OUR EXCITING JOURNEY! IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human...

  • Lead Conversion Specialist

    hace 1 mes

    Centro, España King Law Offices, PC A tiempo completo

    Lead Conversion Specialist King Law Offices, PC Join Our Dynamic Team as a Lead Conversion Specialist! Are you a seasoned sales professional looking for an exciting new challenge? King Law Offices, PC, is seeking a dynamic Lead Conversion Specialist to join our team! As the first point of contact for potential clients, you will play a pivotal role in...

  • Senior Manager of Customer Success

    hace 2 meses

    Centro, España Workiva Spain, S.L. A tiempo completo

    As a Senior Manager of Customer Success, you’ll be responsible for managing the Iberia & Emerging Markets Customer Success Team in EMEA. Ensuring our Customers get the best experience, understand best practice, and continue to grow with Workiva. You will manage a team of Customer Success individuals focused on our Iberia, Italy, and emerging EMEA markets,...

  • MMSS - Data, AI & BI - Team Lead BI

    hace 1 mes

    Centro, España Prodware Group A tiempo completo

    Resumen: En Prodware nos encontramos en un periodo de fuerte crecimiento y estamos buscando gente como tú para que formes parte de nuestro equipo de especialistas. Prodware España es el partner tecnológico de referencia para la implantación de soluciones basadas en Microsoft Dynamics 365, F&O, PP, CE, BC, O365, Power BI... en el mercado español. Con...

  • Deputy Team Lead

    hace 2 meses

    Centro, España Axpo Group A tiempo completo

    Deputy Team Lead - Accountant AR/AP Pensum: 100% Bist du eine motivierte und detailorientierte Person, die sich für Debitoren und Kreditoren begeistert? Axpo bietet dir eine grossartige Chance als Deputy Team Lead Accounting AR/AP. Aufgaben & Verantwortlichkeiten: Stellvertretung der Teamleitung Accounting AR/AP für diverse Axpo Gesellschaften in der...

  • Agile Product Owner – Lead Analyst

    hace 2 meses

    Centro, España The Cigna Group A tiempo completo

    Cigna Healthcare’s International Health business is committed to strengthening our Agile operating model to best execute and deliver against our strategic priorities. As part of this transformation, we are seeking an Agile Product Owner to join the team to support the ongoing delivery of our Provider portal and digital experience. This is an excellent...

  • Customer Success Manager

    hace 2 meses

    Centro, España Worldline Global A tiempo completo

    Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next...

  • Localization Team Coordinator

    hace 2 meses

    Centro, España Localizationacademy A tiempo completo

    Hello, weu2019re Toppan Digital Language. Weu2019re a language solutions provider thatu2019s enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language. We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, consumer brands,...

  • Engagement Manager, Customer Success

    hace 2 meses

    Centro, España Zoomcar A tiempo completo

    Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more...

  • Partner Success Manager

    hace 2 meses

    Centro, España Companial Group A tiempo completo

    We are looking for a commercial, committed Partner Success Manager with passion for the Microsoft Dynamics ecosystem who will be the Companial trusted advisor in Spain. You will be the ambassador for Companial and Microsoft responsible for partner management, vendor relationships and sales (indirect). Together with the South Europe you will nurture and...

  • Lead React Native Developer

    hace 5 días

    Centro, España Orca AS A tiempo completo

    Orca is looking for a talented Lead React Native Developer who can help us build the future of boating. If you enjoy boating, are a ruthless programmer, and can build outstanding digital experiences for consumers, consider reaching out. What to expect Orca is building a modern navigation system for sailors and cruisers. We are growing quickly, have an...