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IT Digital Service Specialist(Spain&Portugal)
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Job SummaryEnsure secure connectivity and remote service capabilities for Werfen products and systems in Clinical Laboratories. The Digital Service Specialist will be part of a team of technical experts, providing essential networking, cloud and cybersecurity policies to support customers and internal stakeholders with high-quality, secure, and reliable connectivity services.The role will actively contribute for designing, implementing and operating network and security architectures (including Fortinet, AWS and CyberArk PAM), as well as supporting the associated server infrastructure, ensuring compliance with internal and external security requirements.Key Accountabilities• Architecture Design & Connectivity Solutions: Support the design, modification and testing of the Werfen Iberia digital service architecture. Maintain secure connectivity solutions for clinical laboratories—including IPSec VPNs, L2L tunnels and remote access architectures—primarily using Fortinet and AWS technologies.• Server, Infrastructure & Cloud Management: Administer and maintain physical and virtual servers (on-prem and cloud) that support remote connectivity and digital services, ensuring availability, performance and security. Design, deploy and support AWS resources (VPC, EC2, S3, security groups, monitoring) within the Digital Service Solutions architecture.• Security & PAM Management: Implement and operate CyberArk PAM and related security controls to protect remote access and privileged accounts, ensuring compliance with internal policies and regulatory requirements.• Technical Escalation & Incident Support: Serve as a 3rd-level technical escalation point for connectivity and cybersecurity incidents from Service, Helpline, Field Service Engineers and other internal teams.• Stakeholder Communication & Alignment: Communicate issues with current technical solutions and provide updates on product development processes, costs and budgets in collaboration with Area colleagues, Product Managers and the manufacturer. Coordinate with Corporate IT, Information Security, manufacturers and customers' IT departments to align architectures, resolve incidents and manage changes.• Continuous Improvement & Technology Monitoring: Monitor service performance and security posture, identify improvement opportunities and drive corrective and preventive actions. Continuously acquire and update knowledge of new applications while monitoring emerging technologies to proactively recommend enhancements.• Documentation & Standards: Create and maintain accurate technical documentation—including network diagrams, runbooks, configuration standards and SOPs—for all assigned platforms and connectivity solutions.• Training & Knowledge Sharing: Train and mentor internal teams (Service, Helpline, FSEs, Business Units) on connectivity, cybersecurity and best practices, promoting a strong security culture.• Project Involvement: Participate in and/or lead projects to onboard new products, solutions or customers into the Digital Service Solutions connectivity and security framework.Networking/Key relationships- Other roles within Service: Service Directors, Service Area Managers, Helpline, Field Service Engineers, Technical Service Specialists.- Business Units / Marketing teams.- Corporate IT / Privacy and Information Security teams.- Supply Chain and Customer Service.- External stakeholders: customers IT departments and technology partners/manufacturers.Minimum Knowledge & Experience required for the position:EducationBachelor's degree in Computer Science, Telecommunications, Informatics or related field, or equivalent experience.ExperienceProven experience in technical roles, including:- Designing, configuring, and troubleshooting Fortinet firewalls, including policies, IPSec VPNs, SD-WAN, and logging.- Operating and managing AWS environments, including VPC, EC2, S3, IAM, and CloudWatch.- Implementing and administering Privileged Access Management (PAM) solutions, preferably CyberArk PAM.- Administering Windows and/or Linux servers in production environments.- Strong knowledge of networking fundamentals, including TCP/IP, routing, VLANs, VPNs, firewalls, and security best practices.Language- Fluent in Spanish and English (verbal and written).- Portuguese will be positively valued.Additional Skills/Knowledge- Experience with monitoring, logging and troubleshooting tools.- Scripting/automation (e.g. PowerShell, Python or similar) will be an asset.- Familiarity with healthcare / clinical environments will be considered a plus.- Cybersecurity: Experience with cybersecurity frameworks and best practices (e.g. network segmentation, hardening, vulnerability management, ENS/ISO 27001 or similar) will be highly valuedSkills & Capabilities:- Strong analytical and problem-solving skills- Excellent communication and stakeholder management abilities- Ability to work across multidisciplinary teams- High attention to detail and strong documentation skills- Proactive approach to innovation and continuous improvement- Ability to handle multiple priorities and operate independentlyTravel requirements:Up to 20% of time.Individual Contributor Core Competencies:Managing WorkEffectively managing one's time and resources to ensure that work is completed efficiently.Emotional Intelligence EssentialsEstablishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.Building PartnershipsDeveloping and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.Decision MakingIdentifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.Continuous ImprovementOriginating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.Continuous LearningActively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
