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As a Supervisor on our team, you will: - Monitor and report team performance- Give agents feedback on their individual and motivate team members- Keep track of each agent's training- Participate in the recruitment process close to HR Department- Organize and optimize shifts- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.- Guide on selling techniques for complex outbound driven sales- Maintain knowledge and expertise associated with applications specific to individual customers Requirements-- Are bilingual or proficient in German plus advanced level of English - Are talented to grasp a situation with many stakeholders and team members - Have excellent communication skills - Have previous experience - Can implement and manage change - Have a high customer care orientation - Poses project management skills - Are able to develop personal and profesional skills - Have IT knowledge and skills - Have business knowledge and are commercial drive - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration - Have fun facing challenges and overcoming unbeatable obstacles Benefits-Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30 --Friends hunting (referral) bonus -Great office location in Barcelona -Full paid training about the company and the project you will be working on -Career development program and specialized courses -Opportunities for a career abroad through the International Mobility Program
