People Operations Director

About OneTrustOneTrust’s mission is to enable organizations to use data and AI responsibly. Recognized as a market leader, OneTrust helps over 14,000 customers worldwide operationalize trust through award-winning technology platforms. Headquartered in Atlanta with offices globally, OneTrust is powered by a culture of inclusivity, innovation, and integrity. The ChallengeThe Director of People Operations will lead the global people operations function, driving operational excellence, scalability, and automation across HR processes. Based in Madrid, Spain, this role will report to the Vice President of HR and will focus on transforming manual, high-touch HR processes into streamlined, automated workflows with employee self-service at the center. The ideal candidate will combine strong HR operations expertise with a forward-looking mindset, leveraging technology, metrics, and best practices to ensure OneTrust delivers a world-class employee experience. Your MissionLead the People Operations team to design, implement, and continuously improve HR processes globally. Partner with the HRIS team to deliver automation initiatives and optimize the use of Workday as the core HRIS platform. Oversee the execution of global employee lifecycle processes (onboarding, transfers, promotions, terminations), ensuring accuracy, compliance, and efficiency. Implement employee self-service solutions, driving adoption and satisfaction across the organization. Develop and monitor key efficiency and service delivery metrics to measure effectiveness and drive continuous improvement. Ensure compliance with employment laws and regulations across multiple geographies, including Spain and the EU. Balance the need for personalized, high-touch HR services with the transition toward scalable, automated solutions. Collaborate with HR Business Partners, Total Rewards, Talent Acquisition, and other HR teams to deliver seamless and integrated HR support. You Are10+ years of progressive HR operations experience, including global exposure. Proven expertise with Workday HRIS, including implementing or enhancing modules to support automation. Experience delivering end-to-end automation of employee lifecycle processes in partnership with an HRIS team. Strong track record of developing and reporting on HR operational efficiency and service delivery metrics. Demonstrated ability to balance manual, high-touch HR delivery with transitioning to automation and self-service models. Excellent leadership skills with experience managing teams across multiple locations. Strong knowledge of employment law in Spain and the EU. Preferred QualificationsExperience leading people operations in a high-growth technology or SaaS organization. Certified Workday Professional or other HRIS-related certifications. Experience with lean process improvement, Six Sigma, or other operational excellence methodologies. Fluency in English and Spanish; additional European languages a plus. Strong project management skills with a track record of delivering global initiatives on time and within budget. Where we WorkWe are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement