Customer Service Desk

Our company Archroma is a global diversified leader in specialty chemicals with operations in 42 countries, including 35 sites, all certified to ISO management system standards. With the industry’s broadest product portfolio, we serve many of the world’s top companies in textiles, packaging and paper, paints and coatings. Headquarter in Pratteln, Switzerland, our team of 4’500 passionate professionals offers industry-leading expertise in manufacturing, technical support and innovation around the globe. Archroma is paving the way to a more sustainable future and is recognized as an industry leader in the development and delivery of sustainable solutions by our customer base. We are known for our advancements in processing technologies and for the introduction of innovative tools that further support partners to save resources while improving productivity and efficiency. Archroma operates as two distinct divisions, our Textile Effects (TE) division serving the textile industry with innovative and differentiated products and Packaging Technologies (PT) division which offers unique, sustainable chemistry to the paper, packaging, construction, and paints & coatings industries. The Archroma PT division is the only pureplay global focused specifically on the needs of these markets with products spanning from process and aesthetic chemicals to functional chemicals. We are committed to enabling our customers to achieve their business and environmental targets and this is at the heart of everything we do. Archroma is owned by SK Capital, a New York-based private investment firm with a disciplined focus on the specialty materials, chemicals and healthcare sectors. SK Capital’s 26 portfolio companies generate revenues of approximately $16.0 billion annually. Our people Our people have a rich tradition of working alongside our customers as long-term partners and trusted advisors, developing tailored solutions that help customers deliver business success. The diversity of our workforce combined with a commitment to a performance-driven and collaborative culture means our people display a passion and commitment to excellence and innovation that is unmatched. Our people create specialized product solutions that deliver unique economic and environmental benefits to our customers which forms the basis of our long-standing customer relationships. Our people are proud to be part of the journey of leading our industry towards a more sustainable future for our customers and markets...it’s in our nature We touch and color people’s lives every day, everywhere. Your role Allocated to our PT organization we are looking for a highly motivated and proactive team member in the function of Customer Service Desk – Cluster Europe As part of the Business Management Europe the CSD acts as contact person to customers and provide them with efficient and consistent customer service. Key activity is the order management. The CSD provides information on all customer inquiries along with the order management process. This is a permanent and full-time position to be based in El Prat de Llobregat, Barcelona SPAIN. Key responsibilities: Order processing – creation, availability checks, order confirmation Order processing – escalate unconfirmed items, check alternative solutions, express orders Order processing – frequent updates of delivery status to customers Order processing – internal clarification availability with other fulfillment/ scheduling Manage special order types – Sampling, FOC, Bulk shipments, TGDD flows, Consignment Manage all SD documents – provide order confirmation, delivery notes, certificates, e.g. COA Ensure data quality from order entry to invoice output – order completion, pricing accuracy, F2 creation Active role supporting other areas key to a healthy Supply Chain and Business Strategy: Overdues, Forecast Accuracy, Master Data, New Business, Inventory Management and Logistics. Ensure business rule adherence – order lead times, MOV, Service segmentation Supports audit requirements and activities Profile: Min 3 years of experience in the customer service . Good SAP knowledge (understanding of SD processing and SAP related tools). English and Spanish are a must. French is highly desirable. Strong communication skills. Customer oriented attitude. Structural working. Being flexible, open and proactive. Team worker that effectively collaborates with internal & external parties . Coming from a chemical industry is a plus. Others: Position based in El Prat de Llobregat, Barcelona Work permit is requested Your Application If your background and personal experience fits this profile, please send us your complete application via LinkedIn