Service Desk Operator

hace 1 semana

Barcelona, España NTT Ltd A tiempo completo

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

The Service Desk Operator combines a clear commitment to customer satisfaction with a desire to progress technical skills. The Service Desk Operator is responsible for the day-to-day support of NTT customers.

The role will include ticket management, first line support of IT devices and acting upon monitoring generated alerts.
- Operate, maintain, and improve customer services
- Provide accurate and timely diagnosis and rectification of incidents.
- Resolve or escalate problems and service requests according to established procedures.
- Work proactively to ensure prompt resolution of support cases and the highest possible levels of

customer satisfaction.
- Following training, demonstrate clear skills with NTT-employed technologies.
- Raise, update, and close calls on service desk call management system.
- Escalate call to other internal and external support partners.
- Multi-tasking capabilities.
- Conform to organisational quality standards.

This is not a full definition of the role but covers the main aspects and drivers for success

**What will make you a good fit for the role?**

Essential:

- Excellent communication skills and telephone manner.
- Ability to follow procedures and attention to detail.
- Able to make progress with mínimal supervision.
- Ability to work consistently in a dynamic and sometimes high-pressure environment.
- Fluent English.

Desirable:

- OS knowledge (Linux, Windows,..)
- Network experience.
- Exposure to Hardware, VMware, and NetApp product ranges.
- Experience of working in a service desk environment.
- Programming language skills.
- Experience in an End User Support / Helpdesk environment.

**Education**:

- Degree in relevant technical discipline or relevant industry experience

**Equal opportunity employer**
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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