Crm Operations Lead
hace 4 semanas
About Us
Are you a CRM Lead who thrives in an e-commerce setting with people and project management experience? Then Storio Group might just be looking for you This role can be located in either Barcelona or Amsterdam.
Purpose
As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.
Your daily adventure at Storio:
- Lead a team of 6 passionate CRM specialists across 4 locations to execute on promotional planning for newsletters and help increase our customer’s repeat, loyalty and lifetime value.
- Closely collaborate with the CRM Tech team on the CRM tool migration and process alignment between both teams.
- Lay foundations of operational processes to increase the team’s efficiency and effectiveness.
- Own quarterly forecasting and closely monitor ongoing performance throughout the quarter.
- Define main channel and customer KPIs to report out on and own weekly & monthly performance reporting for the promotional CRM drops.
- Grow, protect and develop the mailable base and that way nurture growth for the channel and customers.
- Own deliverability monitoring and reporting.
- Closely collaborate on high impact projects, both internally with the other sub-teams as well as externally with other departments.
How you make your mark:
As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.
What you bring to the party:
- 6+ years working experience in CRM in an e-commerce environment.
- Solid people management experience.
- Strong collaboration and communication skills.
- Commercial eye and performance driven.
- Problem-solving and analytical skills.
- Strong project management skills, effectively managing multiple projects across departments.
- Experience in a widely used premium CRM tool, such as Adobe Campaign, Salesforce, Hubspot etc.
- Enthusiastic team player with “let’s go for it” mentality, used to working in a fast-paced e-commerce, international environment.
- Excellent written and verbal skills in English.
Why You'll Love It Here:
- 23 days of annual leave with a healthy work-life balance.
- 8 weeks out of the year to work remotely abroad.
- Hybrid working - 2 days a week in the office with Wednesday as Local Day and Thursday as Storio Day.
- Storio group offers 75% of Alan’s private health insurance to employees.
- Referral bonus when you bring your friends to join the team.
- Storio group offers flexible compensation with Cobee.
- Monthly visit of a massage therapist at the office.
- 65% company discount.
About us
We are Storio group, a place where life’s stories are made, crafted and shared. A place where we create new ways to pass memories and stories between people and generations. And where, together, we make joy unforgettable. We bring our customers’ stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars & gifts. Our innovative technology enables customers to easily personalise their creations to keep for themselves or share as the most thoughtful of gifts.
Every single one of our employees brings something unique to Storio group and leaves a lasting imprint on our work, our culture and our company. Storio group is a place where we can all see and feel the impact of what we do, every day. A career with us is an opportunity to make your mark on our customers’ lives and on your career.
Our values shape everything we do, from our interactions with customers and colleagues to the way we approach our work. We believe in fostering an environment where everyone can thrive and contribute to our shared success. At Storio group, we:
- Act with heart: People - both customers and employees - are at the heart of all we do. So we embrace diversity and get to know each other as real people and build real relationships based on mutual understanding and respect.
- Give our best: As the crafters and makers of people’s memories, we play an important role in our customers’ lives. That’s why we give our best and work together to make the right decisions and build a better business every day.
- Own all we do: We are all, as individuals and as a team, responsible for creating our success and shaping our future. We lead the charge and drive things forward - fully owning our actions and decisions along the way.
- Embrace curiosity: We believe progress requires curiosity. So, we’re relentlessly curious about the world and each other, actively seeking out diverse perspectives and always asking big questions like ‘why’ and ‘what’s next’?
- Find the joy: At Storio, joy matters. We see it as a state of mind, so while we don’t pretend every day will be easy, we do set out every day to intentionally find, create and share big and little moments of joy with our customers and teammates.
Equal opportunities statement
We are committed to promoting equal opportunities in employment regardless of age, disability, marital or civil partner status, pregnancy or maternity, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
If you have a disability or special need that requires reasonable adjustments in order for you to perform at your peak during the interview, please let our HR team know ahead of time so that they can assist. We will consider the matter carefully and try to accommodate your needs within reason. If we consider a particular adjustment would not be reasonable we will explain our reasons and try to find an alternative solution where possible.
Sponsorship
You must have a right to work in the country where the position is located.
#J-18808-Ljbffr-
Crm Operations Lead
hace 4 semanas
Valladolid, España Storio Group A tiempo completoAbout Us Are you a CRM Lead who thrives in an e-commerce setting with people and project management experience? Then Storio Group might just be looking for you! This role can be located in either Barcelona or Amsterdam. Purpose As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value...
-
Crm Operations Lead
hace 4 semanas
Valladolid, Valladolid, España Storio Group A tiempo completoAbout Storio Group, a company that crafts memories through personalized photo products, we're seeking a CRM Operations Lead to drive repeat and customer lifetime value for our 7+ million customers across Europe. This role can be located in either Barcelona or Amsterdam.Job DescriptionWe are looking for a seasoned professional with 6+ years of experience in...
-
Crm Operations Intern
hace 2 meses
Valladolid, España Storio Group A tiempo completoStorio group, Europe's leading provider of personalised photo products, is seeking a highly motivated CRM Operations intern to join our dynamic team. You will form part of the CRM Operations team, and will join a team of 6 people. You will be in charge of building customer loyalty for all of our markets and brands. You will support the team in implementing...
-
Crm Operations Senior Specialist
hace 2 meses
Valladolid, España Storio Group A tiempo completoAbout the role: Storio group, Europe's leading provider of personalised photo products, is seeking a highly motivated and experienced CRM Operations Senior Specialist to join our dynamic team. As one of six CRM Operations Specialists, you'll play a crucial role in shaping and executing email campaigns for one of our brands, impacting millions of customers....
-
E-Commerce CRM Specialist with Email Expertise
hace 4 semanas
Valladolid, Valladolid, España Storio Group A tiempo completoAbout the RoleStorio Group, a leading provider of personalized photo products, seeks an experienced Crm Operations Senior Specialist to drive email campaigns and customer engagement.Job DescriptionWe are looking for a highly motivated professional to join our dynamic team. As one of six CRM Operations Specialists, you will play a crucial role in shaping and...
-
Lead Accountant for Global Finance Operations
hace 2 semanas
Valladolid, Valladolid, España Ebury A tiempo completoAbout the RoleWe are seeking a highly experienced Lead Accountant for Global Finance Operations to join our team in Ebury León. As a key member of our Finance - Global Account Services department, you will be responsible for overseeing the processing, verification, and reconciliation of invoices, making payments, and controlling expenses.The Ideal...
-
Digital Transformation Lead for Fund Operations
hace 1 semana
Valladolid, Valladolid, España Fundcraft Holdco S.L A tiempo completoAbout the RoleAs a Senior Frontend Engineer at Fundcraft Holdco S.L, you will play a key role in shaping the digital future of fund operations. We are seeking an experienced professional to lead the architecture and development of high-impact frontend components, ensuring scalability, performance, and alignment with technical goals.The ideal candidate will...
-
Culinary Operations Director
hace 3 días
Valladolid, Valladolid, España Hhs Culinary And Nutrition Solutions, Llc A tiempo completoAt HHS Culinary and Nutrition Solutions, LLC, we are seeking a highly skilled Vice President, Culinary Healthcare to lead our culinary operations in a full-time, 100% traveling position. The salary for this role is estimated to be between $135,000.00-$150,000.00 per year, considering the location and industry standards.About the RoleThis is a senior...
-
Culinary Operations Manager
hace 3 días
Valladolid, Valladolid, España Hhs Culinary And Nutrition Solutions A tiempo completoHHS Culinary and Nutrition Solutions is seeking a highly skilled Vice President, Culinary, Healthcare to lead our culinary operations at multiple hospitals across a region. This is a full-time position that requires 100% travel. The estimated salary for this role is $135,000 - $150,000 per year.About the Role:This is a high-profile position that involves...
-
Regional Operations Specialist
hace 1 semana
Valladolid, Valladolid, España The Social Hub Group A tiempo completoCompany OverviewThe Social Hub Group is a dynamic and forward-thinking organization that prides itself on creating unique living experiences for its guests. As a Regional Management Assistant, you will play a pivotal role in ensuring the smooth operation of our regional hubs.Job DescriptionWe are seeking a highly organized and detail-oriented individual to...
-
Technical Lead for Digital Fund Operations
hace 1 día
Valladolid, Valladolid, España Fundcraft A tiempo completoAbout the Company: Fundcraft is a pioneering company in the fund industry, revolutionizing digital-native fund operations with its innovative tech-led approach. Our mission is to provide simple, transparent, and integrated fund operations, enabling alternative investment managers to focus on their core business. As a fully CSSF-licensed AIFM and central...
-
Logistics Operations Manager
hace 1 día
Valladolid, Valladolid, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Logistics Operations Manager to lead our teams in maintaining safety standards, process efficiency, and customer satisfaction.Key ResponsibilitiesPromote a culture of safety and wellbeing among team members.Analyse and implement corrective actions to ensure quality and productivity meet business objectives.Support...
-
Lead Data Analyst
hace 4 semanas
Valladolid, España 3Commas-Bf8Aa341F252 A tiempo completoWe are seeking an experienced Lead Data Analyst with expertise in Amazon Redshift and SQL to lead our Data Analytics and Data Engineers. As a Lead Data Analyst, you will be responsible for overseeing the company's data strategy, managing a team of data engineers and analysts, and delivering information support for company strategy that drive business...
-
Valladolid, Valladolid, España Waldorf School Of The Peninsula A tiempo completoWaldorf School of the Peninsula Director of Finance and OperationsWe are seeking a highly skilled Director of Finance and Operations to join our team at Waldorf School of the Peninsula. This is an exceptional opportunity for a seasoned professional to lead our financial operations and contribute to the growth and success of our school.Job Summary:Oversee all...
-
Frontend Development Lead
hace 3 días
Valladolid, Valladolid, España Fundcraft A tiempo completoAt Fundcraft, we're seeking a proactive, detail-oriented Senior Frontend Engineer with a strong background in modern frontend development to join our motivated team. This role is perfect for someone eager to make an impact in a dynamic, tech-driven company that's transforming the fund industry.About the JobAs a Senior Frontend Engineer, you will lead the...
-
Sales Operations Intern
hace 3 semanas
Valladolid, España buscojobs España A tiempo completoThe Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing. United by the mission to help hotel brands increase direct bookings, we build pioneering...
-
EMEA Payroll Project Lead
hace 4 semanas
Valladolid, Valladolid, España Amazon A tiempo completoWe are looking for an EMEA Payroll Project Lead who can drive the success of our payroll operations. As a key member of our team, you will be responsible for managing multiple projects simultaneously, ensuring timely delivery, and providing high-quality results.Key ResponsibilitiesFacilitate meetings and workshops to gather requirements, review progress, and...
-
Sales Operations Intern
hace 4 semanas
Valladolid, España The-Hotels-Network A tiempo completoThe Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing. United by the mission to help hotel brands increase direct bookings, we build pioneering...
-
Supply Chain Operations Manager
hace 3 días
Valladolid, Valladolid, España Orica Limited A tiempo completoJob Description:Orica Limited is seeking a highly skilled and experienced Supply Chain Operations Manager to lead our distribution team in the Iberian Peninsula. This role offers an exciting opportunity to develop your career in a dynamic and global company.About Orica LimitedOrica Limited is a leading provider of commercial explosives and blasting systems...
-
Financial Crime Compliance Coordinator Lead
hace 4 semanas
Valladolid, Valladolid, España Ebury A tiempo completoJob Title: Financial Crime Compliance Coordinator LeadEbury is a leading fintech company that provides payment solutions to businesses worldwide.Salary: £40,000 - £50,000 per annumAbout the RoleWe are seeking an experienced Financial Crime Compliance (FCC) Coordinator Lead to join our Compliance Operations team. The successful candidate will be responsible...