Customer Experience Manager
hace 2 días
¿Quieres conocernos?
Somos un grupo multinacional con una dilatada experiencia en el desarrollo de servicios y productos innovadores en el mercado de la piscina residencial y comercial a escala global y tenemos una misión muy clara: crear la experiencia perfecta de piscina y wellness de forma responsable.
Actualmente operamos en más de 47 países a través de filiales propias. Contamos con más de 135 delegaciones comerciales y más de 35 centros de producción alrededor del mundo, además de plataformas logísticas distribuidas estratégicamente para dar soporte tanto a los centros de producción como a los de distribución.
Nos encantaría contar contigo en nuestro equipo humano, actualmente formado por más de 7.000 personas , grandes profesionales especialistas en diferentes disciplinas.
Como Customer Experience Manager te centrarás en el soporte al desarrollo e implementación de iniciativas para la mejora de nuestro servicio al cliente, a fin de crear experiencias que fomenten su lealtad y satisfacción.
En este rol, serás responsable de:
- Definir e implementar la metodología de Customer Experience .
- Identificar y llevar a cabo mejoras en el servicio de las distintas ramas comerciales.
- Supervisar la ejecución de la encuesta de NPS en los países bajo tu scope.
- Actuar como enlace entre el departamento de Aftersales de Corporate y los países.
- Liderar la estrategia de digitalización como palanca clave para mejorar el servicio a nuestros clientes.
¿Qué esperamos de ti?
- Que cuentes con una Licenciatura en Administración de Empresas , Marketing o Comunicación y formación adicional o Master en Customer Experience Management.
- Que tengas conocimientos sobre herramientas de análisis de datos y métricas de satisfacción del cliente.
- Que aportes experiencia en roles de atención al cliente y/o consultoría de procesos de servicios.
- Que muestres capacidad analítica para interpretar datos y métricas de satisfacción.
- Que seas una persona con excelentes dotes de comunicación e interpersonales .
- Que cuentes con la habilidad de liderar equipos y trabajar de forma transversal con otros departamentos.
- Que puedas comunicarte en español e inglés de forma fluida.
¿Qué puedes esperar tú de Fluidra?
- Un equipo de profesionales que trabaja de forma colaborativa buscando la innovación y mejora continua con honestidad y pasión.
- Un proyecto estable, con contratación indefinida y retribución flexible: tú decides si quieres destinar parte de tu retribución bruta a productos exentos de IRPF (tarjeta restaurante, transporte, guardería y seguro médico).
- Flexibilidad horaria, con jornada intensiva los viernes y todo el mes de agosto.
- Modelo organizativo híbrido: podrás combinar la presencia en nuestras oficinas con el trabajo desde casa dos días a la semana.
- Oficinas ubicadas en Sant Cugat del Vallés , fácilmente accesibles en ferrocarril (Sant Joan).
- Descuentos especiales en diferentes productos y servicios.
- Un plan de carrera a medida , con formaciones focalizadas en tus áreas de mejora y cursos online de diferentes temáticas. Tú eliges en qué, cuándo y cómo formarte
En Fluidra apostamos por el desarrollo profesional y personal de las personas. Gracias a nuestro equipo de profesionales altamente cualificados podemos cumplir con nuestra principal misión: Crear la experiencia perfecta de Piscina y Wellness de forma responsable.
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