Analytics and Customer Experience Program Manager

hace 3 meses

Sant Cugat del Vallès Barcelona provincia, España Hewlett Packard A tiempo completo

**About HP**

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

Our history: HP’s commitment to diversity, equity and inclusion - it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive

At HP, our ambition is to become the world’s most sustainable and just technology company. Sustainable Impact is fundamental to HP’s reinvention journey - fuelling our innovation and growth, strengthening our business for the long term, and enabling us to develop and deliver the best solutions for our customers.
We are committed to developing and delivering an environmentally sustainable product portfolio, improving the sustainability of our own global operations, and partnering with our suppliers and with our customers to reduce their environmental impact.

We believe that our actions should address some of the greatest challenges we face as a society, including climate change, human rights and digital equity.

We are proud of the progress we have made on our Sustainable Impact commitments but know there’s still more work to do.

Over the next decade, HP will stand for a new era of progress— where climate change is reversed, human rights are universally protected, and digital equity democratizes opportunity for all.

This is an opportunity to be part of that journey and to make a real positive and sustainable impact.

**Description**:
HP customer’s sustainability requirements are rapidly increasing and complexifying in light of the advancement of programs, practices and regulations in this field. The Sustainability Customer Success team is responsible for articulating strategies and processes for sales support globally, enabling HP to efficiently support our customers and commercial partners on their sustainability journey. Our mission is to translate our sustainability strategy into a demonstrable competitive advantage, contributing to company’s bottom-line and market share.

We are seeking for an analytics and sustainability data customer experience program manager. This person will help update sustainability customer data requirements at a product level to support data automation and integration, and defining customer journeys and sales support process for each sales tool interface being developed under HP’s sustainability customer data tools program.

**Review and Map Customer Data Requirements**:

- Collaborate with the multiple teams to review, update, and map customer data requirements related to climate, circularity, human rights, and suppliers.
- Ensure that automation and integration align with customer needs.

**Develop Customer Experience Workstream**:

- Within the sustainability customer data tools program, create a dedicated workstream focused on enhancing the customer experience.
- Consider the customer journey and the necessary sales support processes for each sales tool.
- Collaborate with internal teams to create a comprehensive roadmap for the HPB2B ecommerce Tool and Sustainability Sales Tool.

**Sales Support Management**:

- Create a MOC (management of change) plan to manage the transition between Sustainability Customer Success, Sustainability Compliance Center, and Sales Operations Teams.
- Clearly document and define roles and responsibilities across each team.
- Support the other PMs in assessing the current and future tools under development requiring sustainability data at a product level.

**External/Public Sustainability Customer Data Tools**:

- Assess the customer experience related to the external facing tools/sites

**Customer Insights and Analytics**:

- Improve accuracy and processes for internal data accounting and methodology for customer insights
- Manage the customer sustainability data power BI, in partnership with other analytics PMs

**Requirements & essential skills**
- Bachelor’s degree in Business related fields, master’s degree is a plus
- Minimum of 5 years of work experience in project management and/or product and customer experience operations functions;
- Demonstrated experience in process improvement, quality assurance and customer experience tools, programs and resources;
- Strong project management skills - ideally complex, cross-funct

  • Customer Experience Program Manager

    hace 4 meses

    08174 Sant Cugat del Vallès, Barcelona provincia, España Hewlett Packard A tiempo completo

    **Job Summary** The Contract Billing Automation Program Management Office is leading the migration of HP service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now (ITSM). The scope includes all contractual engagement from HP both Print (MPS) and PC (MDS). The PMO is managing the different projects...

  • Customer Experience Program Manager

    hace 2 meses

    Sant Cugat del Vallès, España Hewlett Packard A tiempo completo

    Job Summary The Contract Billing Automation Program Management Office is leading the migration of HP service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now (ITSM). The scope includes all contractual engagement from HP both Print (MPS) and PC (MDS). The PMO is managing the different projects...

  • Customer Experience Program Manager

    hace 3 semanas

    Sant Cugat del Vallès, España Hewlett Packard A tiempo completo

    Job SummaryThe Contract Billing Automation Program Management Office is leading the migration of HP service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now (ITSM). The scope includes all contractual engagement from HP both Print (MPS) and PC (MDS).The PMO is managing the different projects supporting...

  • Customer Experience Program Manager

    hace 3 semanas

    Sant Cugat del Vallès, España Hewlett Packard A tiempo completo

    Job SummaryThe Contract Billing Automation Program Management Office is leading the migration of HP service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now (ITSM). The scope includes all contractual engagement from HP both Print (MPS) and PC (MDS).The PMO is managing the different projects supporting...

  • Total Customer Experience Program Supply Chain

    hace 4 meses

    08174 Sant Cugat del Vallès, Barcelona provincia, España Hewlett Packard A tiempo completo

    The TCE SC (Total Customer Experience Supply Chain) Deliver Lead will be responsible for driving strategic programs around orchestration end-to-end deliver domain TCE initiatives to drive speed and predictability improvements. This role will provide overall governance definition, structure, and cadence, develop an analytical framework, executive-ready...

  • Customer Experience Program Manager

    hace 1 semana

    Barcelona, España Qlik A tiempo completo

    **What makes us Qlik**?** A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...

  • Customer Experience Program Manager

    hace 3 meses

    Barcelona, España Qlik A tiempo completo

    **What makes us Qlik**?** A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...

  • Project Manager

    hace 4 semanas

    08174 Sant Cugat del Vallès, Barcelona provincia, España Hewlett Packard A tiempo completo

    **Responsibilities** **Project Management & Stakeholder Collaboration**: - Lead CX and UX projects from initiation to completion, ensuring alignment with strategic business objectives. - Serve as the primary point of contact for cross-functional teams, facilitating communication and collaboration. - Develop and manage project plans, timelines, and...

  • Customer Experience Manager

    hace 6 meses

    Sant Cugat del Vallès, Barcelona provincia, España Boehringer Ingelheim España, S.A. A tiempo completo

    **Customer Experience Manager**: Dentro del área de Business Operations, reportando directamente al Head de Go-to-Market (GTM), el/la “Customer Experience Manager" será responsable de liderar la estrategia de los canales a su cargo velando por una óptima experiência del cliente, asegurando la captura de datos y generación de insights. ***Tareas y...

  • IT ERP Program Manager

    hace 1 mes

    08174 Sant Cugat del Vallès, Barcelona provincia, España Hewlett Packard A tiempo completo

    The HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders we have been able to consolidate as technology innovators, market disrupters and profit generators for our customers. The Sales-Operations...

  • Customer Experience Program Manager

    hace 1 mes

    Barcelona, España Qlik A tiempo completo

    What makes us Qlik?A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration...

  • Nordic Baltic Customer Experience

    hace 1 mes

    Barcelona, España Schneider Electric A tiempo completo

    .Do you dare to lead the digital transformation to create a more sustainable world?At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data,...

  • Customer Experience Manager

    hace 1 mes

    Sant Cugat del Vallès, Barcelona provincia, España Fluidra A tiempo completo

    Fluidra es una empresa líder a nível global en el sector de la piscina y el wellness **¿Quieres conocernos?** Somos un grupo multinacional con una dilatada experiência en el desarrollo de **servicios y productos innovadores **en el mercado de la piscina residencial y comercial a escala global y tenemos una misión muy clara: crear la experiência...

  • Customer Experience Manager

    hace 7 meses

    Sant Cugat del Vallès, Barcelona provincia, España Boehringer Ingelheim España, S.A. A tiempo completo

    **Customer Experience Manager**: **Tareas y responsabilidades**: - Definición de la estrategia y governance de los canales digitales a su cargo para garantizar la máxima experiência de los clientes asegurando la captura de datos - Analizar y medir continuamente la efectividad de los canales de comunicación existentes y proponer mejoras basadas en datos....

  • Emea Take Back and Business Project Manager

    hace 3 meses

    08174 Sant Cugat del Vallès, Barcelona provincia, España Hewlett Packard A tiempo completo

    **EMEA Take Back and Business Project Manager** The HP Planet Partners Program (PPP) provides a convenient and free of charge solution for HP customers to return and recycle their used HP hardware and inkjet and toner cartridges. We are seeking a dynamic individual who brings expertise and experience in vendor management, financial oversight, data...

  • Customer Experience Program Manager

    hace 6 meses

    Barcelona, España Hewlett Packard A tiempo completo

    We're looking for a highly skilled, motivated, and experienced professional to join our HP Industrial Printing organization as the Program Manager for Customer Journey & Experience. In this crucial role, you'll be responsible for developing and implementing robust processes, KPIs, quality improvements, and change management programs related to the Total...

  • Customer Experience Manager

    hace 1 mes

    Barcelona, Barcelona, España Novartis A tiempo completo

    About the RoleAs a Customer Experience Manager at Novartis, you will lead a team of experts to drive performance in Spain business through systematization and optimization of performance monitoring and data analytics insights. Your key responsibilities include leading the development and implementation of customer experience strategy and tactics across all...

  • Customer Experience Manager

    hace 3 semanas

    Sant Cugat del Vallès, España Fluidra SA A tiempo completo

    Fluidra es una empresa líder a nivel global en el sector de la piscina y el wellness¿Quieres conocernos?Somos un grupo multinacional con una dilatada experiencia en el desarrollo de servicios y productos innovadores en el mercado de la piscina residencial y comercial a escala global y tenemos una misión muy clara: crear la experiencia perfecta de piscina...

  • Customer Experience Manager

    hace 1 semana

    Sant Cugat del Vallès, España Fluidra A tiempo completo

    Fluidra es una empresa líder a nivel global en el sector de la piscina y el wellness ¿Quieres conocernos?Somos un grupo multinacional con una dilatada experiencia en el desarrollo de servicios y productos innovadores en el mercado de la piscina residencial y comercial a escala global y tenemos una misión muy clara: crear la experiencia perfecta de...

  • Customer Experience Manager

    hace 3 semanas

    Sant Cugat del Vallès, España Fluidra SA A tiempo completo

    Fluidra es una empresa líder a nivel global en el sector de la piscina y el wellness¿Quieres conocernos?Somos un grupo multinacional con una dilatada experiencia en el desarrollo de servicios y productos innovadores en el mercado de la piscina residencial y comercial a escala global y tenemos una misión muy clara: crear la experiencia perfecta de piscina...