Corporate Front Office Director

hace 6 días

Estepona, España SaniIkos Group A tiempo completo

Join to apply for the Corporate Front Office Senior Manager role at Sani/Ikos GroupResponsibilitiesDevelop and implement brand-wide front office standards, SOPs, and service protocols across all resorts to ensure operational excellence and brand consistency.Monitor property compliance with corporate guidelines and service standards, conducting regular audits and operational reviews to identify improvement opportunities.Analyze and report on key performance indicators such as occupancy, ADR, RevPAR impact, labor productivity, and guest satisfaction, providing actionable insights to senior leadership.Ensure guest journey excellence from arrival to departure across all resorts by benchmarking and embedding best practices in luxury guest services.Design and facilitate training programs, workshops, and cross-property knowledge sharing sessions to enhance front office capabilities and leadership development.Monitor and optimize front office labor costs, staffing efficiency, and financial contribution to maximize profitability across all properties.Lead or support corporate projects related to technology, innovation, and new resort openings to continuously improve the guest experience and operational efficiency.Act as the primary corporate liaison for Front Office Managers across all resorts, maintaining strong communication, alignment, and collaboration with Rooms Division, Housekeeping, IT, and HR.Qualifications & ExperienceMinimum of 8 years of progressive experience in Front Office or Rooms Division leadership within a luxury hospitality environment.Experience in managing multi-property operations will be considered a strong advantage.Bachelor’s degree in hospitality management, Business Administration, or a related field.Proficient in PMS and CRM systems, MS Office, and reporting tools.Fluent in English; additional languages are considered an asset.What we offerTeam : Becoming a member of an organization that cares about its people, the environment, and the local communities.Grow : Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.Care : Competitive remuneration package, Private health.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service and Public RelationsIndustriesHospitalityFor more information on how we process your personal data, please refer to our Job Applicant Privacy Notice available on our website#J-18808-Ljbffr

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