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Corporate Front Office Senior Manager

hace 2 semanas

Estepona, Málaga, España SaniIkos Group A tiempo completo

Key Responsibilities

  • Develop and implement brand-wide front office standards, SOPs, and service protocols across all resorts to ensure operational excellence and brand consistency.
  • Monitor property compliance with corporate guidelines and service standards, conducting regular audits and operational reviews to identify improvement opportunities.
  • Analyze and report on key performance indicators such as occupancy, ADR, RevPAR impact, labor productivity, and guest satisfaction, providing actionable insights to senior leadership.
  • Ensure guest journey excellence from arrival to departure across all resorts by benchmarking and embedding best practices in luxury guest services.
  • Design and facilitate training programs, workshops, and cross-property knowledge sharing sessions to enhance front office capabilities and leadership development.
  • Monitor and optimize front office labor costs, staffing efficiency, and financial contribution to maximize profitability across all properties.
  • Lead or support corporate projects related to technology, innovation, and new resort openings to continuously improve the guest experience and operational efficiency.
  • Act as the primary corporate liaison for Front Office Managers across all resorts, maintaining strong communication, alignment, and collaboration with Rooms Division, Housekeeping, IT, and HR.

Qualifications & Experience

  • Minimum of 8 years of progressive experience in Front Office or Rooms Division leadership within a luxury hospitality environment.
  • Experience in managing multi-property operations will be considered a strong advantage.
  • Bachelor's degree in hospitality management, Business Administration, or a related field.
  • Proficient in PMS and CRM systems, MS Office, and reporting tools.
  • Fluent in English; additional languages are considered an asset.

What we offer

  • Team
    : Becoming a member of an organization that cares about its people, the environment, and the local communities.
  • Grow:
    Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
  • Care:
    Competitive remuneration package, Private health.

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