Product Support Specialist
hace 1 día
Overview Position Overview We are hiring German or French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products. We are hiring German or French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products. The workplace type for this role is hybrid, presence in the office is required based on our needs. Reporting to a Technical Support Manager, you will be part of a team of technical support specialists. You will resolve customer issues reported to Autodesk via phone, web, online forums, and other channels, and document your findings for our Knowledge Base. When needed, you will support our product development teams with information required for product improvement. To best meet the customer needs you will use your excellent German skills but also English or other languages that you are familiar with. What we have to offer : awesome products, trustful and sustainable relationships with our customers, a fantastic compensation package, training and great opportunities to support your career growth. All of this while you will work for a market-leading, global software company that helps create the future Responsibilities Assist Autodesk customers on a variety of issues and questions Document problems and solutions in short and clear articles for our knowledgebase Research, verify, and document product issues Manage customer expectations by providing updates on progress Minimum Qualifications Advanced/Native level of German or French is mandatory Excellent written and spoken English Experience using building design software (preferably Autodesk software) Experience in the Architecture, Engineering and Construction industry Passion for helping people Appetite for solving problems Familiarity with Autodesk Revit or BIM 360 or Autodesk Construction Cloud products Learn More About Autodesk Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). #J-18808-Ljbffr
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SaaS Product Support Specialist
hace 1 día
Barcelona, España Factorial A tiempo completoA leading SaaS company in Barcelona seeks a Product Support Specialist to enhance user experiences. Your main responsibilities include diagnosing complex issues, managing incident queues, and improving support processes. Ideal candidates have 2+ years in a similar role with strong troubleshooting skills, effective communication, and a collaborative spirit....
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Product Support Specialist
hace 2 semanas
Barcelona, España PowerToFly A tiempo completoJob Requisition ID # 25WD92688 Position Overview We are hiring German or French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Revit or...
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Product Support Specialist
hace 3 días
Barcelona, España PowerToFly A tiempo completoJob Requisition ID # 25WD92688 Position Overview We are hiring German or French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Revit or...
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Customer Support Specialist
hace 2 semanas
Barcelona, España Expatsconnect A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
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Customer Support Specialist
hace 3 días
Barcelona, España Expatsconnect A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
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Product Support Specialist
hace 1 semana
Barcelona, Barcelona, España Autodesk A tiempo completoJob Requisition ID #25WD92688Position OverviewWe are hiring German or French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products.Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Revit or...
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Remote Product Support Specialist, EMEA
hace 1 día
Barcelona, España Ashby, Inc. A tiempo completoA dynamic tech company is seeking a Product Support Specialist to provide excellent support and troubleshoot complex issues for customers in Europe. The role involves engaging with customers daily and improving team efficiency through various projects. The ideal candidate should have strong problem-solving skills, attention to detail, and a customer-focused...
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Remote Product Support Specialist, EMEA
hace 1 día
barcelona, España Ashby A tiempo completoA software company in Barcelona is hiring a Product Support Specialist to provide exceptional customer support by troubleshooting complex integrations and guiding users through workflows. Ideal candidates possess strong problem-solving skills, attention to detail, and experience in B2B support. The role is remote and includes additional responsibilities such...
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Product Support Specialist
hace 1 día
Barcelona, España Factorial A tiempo completoOverview At Factorial we are looking for a Product Support Specialist for our office in Barcelona to help us take the company to the next level. A candidate who shares our passion for excellence and approaches the technical support role with a user-first mentality. The perfect candidate is a technically skilled person with strong troubleshooting abilities...
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Product Support Specialist
hace 1 semana
Barcelona, España Factorial A tiempo completoHello! At Factorial we are looking for a Product Support Specialist for our office in Barcelona to help us take the company to the next level. A candidate who shares our passion for excellence and approaches the technical support role with a user-first mentality. The perfect candidate is a technically skilled person with strong troubleshooting abilities and...
