Product Support Specialist
hace 6 días
Job Requisition ID # 25WD92688 Position Overview We are hiring German or French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Revit or similar software? Then, we would love to hear from you The workplace type for this role is hybrid, presence in the office is required based on our needs. Reporting to a Technical Support Manager, you will be part of a team of technical support specialists. Your will resolve customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting your findings for our Knowledge Base. When needed, you will support our product development teams with information required for product improvement. To best meet the customer needs you will use your excellent German skills but also English or other languages that you are familiar with. What we have to offer: awesome products, trustful and sustainable relationships with our customers, a fantastic compensation package, training and great opportunities to support your career growth. All of this while you will work for a market-leading, global software company that helps create the future Responsibilities Assist Autodesk customers on a variety of issues and questions Document problems and solutions in short and clear articles for our knowledgebase Research, verify, and document product issues Manage customer expectations by providing updates on progress Minimum Qualifications Advanced/Native level of German or French is mandatory Excellent written and spoken English Experience using building design software (preferably Autodesk software) Experience in the Architecture Engineering and Construction industry Passion for helping people Appetite for solving problems Familiarity with Autodesk Revit or BIM 360 or Autodesk Construction Cloud products About Autodesk Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us What Autodesk Has to Offer Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like: Insurance: Health/Dental/Vision/Life Work - Life Balance Paid volunteer time off 6 week paid sabbatical every 4 years Employee Resource Groups A \"week of rest\" at year's end #J-18808-Ljbffr
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Product Support Specialist
hace 2 semanas
Barcelona, España Autodesk A tiempo completoPosition Overview We are hiring German or French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Revit or similar software? Then, we would...
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Customer Support Specialist
hace 1 semana
Barcelona, España Expatsconnect A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
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Product Support Specialist
hace 3 días
Barcelona, Barcelona, España Autodesk A tiempo completoJob Requisition ID #25WD92688Position OverviewWe are hiring German or French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products.Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Revit or...
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Product Support Specialist
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Barcelona, España Factorial A tiempo completoHello! At Factorial we are looking for a Product Support Specialist for our office in Barcelona to help us take the company to the next level. A candidate who shares our passion for excellence and approaches the technical support role with a user-first mentality. The perfect candidate is a technically skilled person with strong troubleshooting abilities and...
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Product Support Specialist
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Barcelona, Barcelona, España Factorial A tiempo completoHello AtFactorialwe are looking for aProduct Support Specialistfor our office inBarcelonato help us take the company to the next level. A candidate who shares our passion for excellence and approaches the technical support role with a user-first mentality. The perfect candidate is a technically skilled person with strong troubleshooting abilities and good...
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Product Specialist
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Barcelona, Barcelona, España psd group A tiempo completoProduct SpecialistSummaryLocation:Barcelona (Hybrid)Rate:Negotiable based on ExperienceDuration:12 Months (With a view to extend or convert to a Permanent role)Availability:ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless,...
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Customer Support Specialist
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Barcelona, España Hero A tiempo completoYour Ownership? As a Customer Support Specialist, you will join the Ops team, whose overall mission is to deliver the best user experience across our various services. This includes onboarding and supporting our merchants throughout their use of our solutions. Are you ready for this thrilling challenge? As a Customer Support Specialist, your missions will be...
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Customer Support Specialist
hace 1 semana
Barcelona, Barcelona, España Hero A tiempo completoYour Ownership? As a Customer Support Specialist, you will join the Ops team, whose overall mission is to deliver the best user experience across our various services. This includes onboarding and supporting our merchants throughout their use of our solutions.Are you ready for this thrilling challenge? As a Customer Support Specialist, your missions will be...
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Technical Support Specialist
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Greater Barcelona Metropolitan Area, España Bihl+Wiedemann GmbH Iberia A tiempo completoDamos forma al futuro con nuestros innovadores productos ASi-5 y buscamos refuerzo para nuestro departamento de soporte:(Junior) Technical Support SpecialistLo que te esperaÚnete a nuestro equipo y participa activamente en la creación del futuro Como Technical Support Specialist eres el primer punto de contacto para todas las consultas técnicas de...
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German Product Specialist
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Barcelona, España PriceLabs A tiempo completoA B2B SaaS company is looking for a Product Specialist to provide exceptional customer support, conduct product walkthroughs, and resolve issues for clients. Candidates must be fluent in German and possess strong analytical skills, a problem-solving mindset, and past experience in customer support. This role offers the opportunity to advance to other...
