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The Commercial Field Excellence (CFE) Manager plays a key role in driving sales excellence by designing, implementing, and continuously improving commercial strategies, tools, and processes that support business objectives. This position partners closely with Sales and cross-functional teams to optimize field force productivity through data-driven insights, performance tracking, and incentive governance. The role also ensures launch readiness, customer engagement planning, and CRM data integrity across key platforms such as Salesforce and Veeva CRM. Lead Sales Force Effectiveness (SFE) activities including target setting, performance monitoring, and incentive calculation, ensuring accuracy and alignment with business priorities. Oversee incentive governance, liquidation, and committee coordination while supporting Finance with monthly accruals. Design and maintain call plans, optimizing visit distribution and monitoring adherence and KPIs. Ensure CRM data quality and governance, promoting data harmonization and standardized practices across markets. Deliver CRM/Veeva training, fostering field capability and effective use of digital tools. Support segmentation and customer engagement plans (CEPs) to enhance targeting and commercial impact. Drive data‐driven decision making through advanced analytics, generating actionable insights to guide the omnichannel strategy. Lead specific omnichannel and excellence projects, contributing to continuous improvement initiatives across the commercial organization. You are an analytical, detail‐oriented, and collaborative professional with strong business acumen and a passion for excellence in commercial operations. You enjoy working with data, transforming insights into action, and supporting teams through process optimization and digital enablement. Bachelor’s degree in Business, Statistics, Mathematics, Engineering, or related field (MBA preferred). 5+ years of experience in Sales/Commercial Field Effectiveness (SFE/CFE/FFE) within the biotechnology or pharmaceutical industry. Proven experience managing incentive plans, CRM data governance, segmentation, and call plans at affiliate or regional level. Strong proficiency in Excel and CRM platforms (Veeva CRM, Salesforce); experience with Power BI highly valued. Excellent communication skills in English and Spanish (Portuguese is a plus). Job Level: Management We are a global team with a commitment to excellence, and a pioneering spirit. As a mid‐sized biotechnology company, we provide the stability and resources of a well‐established business while fostering an environment where individual contributions make a significant impact. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law.
