HelpDesk (Technical Customer Support) - French / Portuguese / Italian Speakers
hace 1 mes
Join us on our exciting journey
We are looking for a Technical Support Analyst, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant.
This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns.
Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.
If you want to play a key role in a multicultural, dynamic and committed fun team this could be the role for you
Our ideal candidate : Skills & other requirements
- At least with 2 years of call center experience.
- French / Portuguese or Italian Native Speaker plus High English Level.
- Helpdesk / Technical Support background is required.
- Amenable in shifting schedules.
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency.
- Had a good stint in the from previous organizations not a call center hopper.
- Ability to work with other team members.
- Someone who understands technical troubleshooting (eg : Active Directory, LAN, Sound Card, Routers, etc.).
- Someone who has strong logic formulation or thought process.
- Thinking out loud.
We invite you to join IQVIA
Recognized by Great Place to Work as the second best company to work for in Spain (March 2019)
- FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020)
- Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
- Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
- A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity .
- IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List which recognizes the world’s best service providers across a range of industries.
IQVIA is an equal opportunity employer . We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at
#J-18808-Ljbffr-
Centro, España IQVIA Argentina A tiempo completoJoin us on our exciting journey! We are looking for a Technical Support Analyst. This role will be responsible for providing support to concerns raised by all Virtual Trials Study participants. This position will also involve performing troubleshooting steps for access-related issues and other Tier-1 technical concerns. Further scope includes working with...
-
Centro, España IQVIA Argentina A tiempo completoJoin us on our exciting journey! We are looking for a Technical Support Analyst. This role will be responsible for providing support to concerns raised by all Virtual Trials Study participants. This position will also be involved in performing troubleshooting steps for access-related issues and other Tier-1 technical concerns. Further scope includes working...
-
Centro, España Cross Border Talents A tiempo completo***WE ARE HIRING: Speakers of Dutch / German / French / Danish / Norwegian / Flemish / Swedish / Spanish / Portuguese / Italian / Finnish / Slovak / Croatian / Czech / Brazilian *JOB VACANCIES: Customer Service / Technical Support / Sales / Digital Marketing *LOCATIONS: Spain / Greece / Portugal / Malta / Cyprus / Romania / Bulgaria / Germany / Belgium /...
-
Customer service, Tech Support, Sales, Account Manager
hace 2 semanas
Centro, España Savior Artigos Texteis Lda A tiempo completoCustomer Service, Tech Support, Sales, Account Manager Job Openings: Customer Service, Tech Support, Sales, Account Manager About the Job ***WE ARE HIRING: Speakers of Dutch / German / French / Danish / Norwegian / Flemish / Swedish / Spanish / Portuguese / Italian / Finnish / Slovak / Croatian / Czech / Brazilian *JOB VACANCIES: Customer Service /...
-
Portuguese Customer Support in Madrid
hace 1 mes
Centro, España Talent Trail A tiempo completoWe are seeking a highly skilled and dedicated individual to join our team for high-end automotive clients. This role requires native-level proficiency in Portuguese and advanced proficiency in English. The successful candidate will be responsible for providing exceptional customer service and ensuring the highest standards of quality in all interactions....
-
Customer Support
hace 6 meses
Centro-Madrid, España PAJ UG (haftungsbeschränkt) A tiempo completo**¿Qué buscamos?** Necesitamos a un nuevo colaborador con un nível **nativo** de **italiano **y un nível **medio**-alto de **español e** **inglés **para prestar servicio de atención al cliente!! **Customer Support Agent - Italiano e Inglés** - Gestión de clientes en plataforma CRM - Traducción de Documentos - Apoyo al equipo de Amazon para...
-
Telesales Agent – French, German or Italian Speaking
hace 2 meses
Centro, España Bravofly A tiempo completoTelesales Agent – French, German or Italian Speaking Lastminute.com is looking for a telesales agent for the French, German, or Italian market. The Company lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost, and...
-
Telesales Agent – French, German or Italian Speaking
hace 2 meses
Centro, España Lastminute Group A tiempo completoTelesales Agent – French, German or Italian Speaking Telesales Agent – French, German or Italian Speaking The Company lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan. Our mission is to lead the...
-
Telesales Agent – French, German or Italian Speaking
hace 2 meses
Centro, España Lastminute Group A tiempo completoTelesales Agent – French, German or Italian Speaking Telesales Agent – French, German or Italian Speaking The Company lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost, and Hotelscan. Our mission is to lead the...
-
Outbound call
hace 1 mes
Centro, España IQVIA A tiempo completoOutbound call (Medical panel) - Spanish / Italian Bilingual Speaker We are recruiting an awesome team of Spanish / Italian Bilingual speakers to join us at our Madrid CoE office! We are looking for Spanish /Italian Bilingual speakers with experience in outbound calls. Your primary focus will be to build and maintain updated data of Healthcare Professionals...
-
Outbound call
hace 1 mes
Centro, España IQVIA LLC A tiempo completoOutbound call (Medical panel) - Spanish / Italian Bilingual Speaker We are recruiting an awesome team of Spanish / Italian Bilingual speakers to join us at our Madrid CoE office! We are looking for Spanish /Italian Bilingual speakers with experience in outbound calls. Your primary focus will be to build up and maintain updated data of Healthcare...
-
Product Specialist Trainee
hace 2 meses
Centro, España F. Hoffmann-La Roche Gruppe A tiempo completoRoche favorise la diversité, l’équité et l’inclusion, reflétant ainsi les communautés auxquelles nous nous adressons. Dans le domaine de la santé à l’échelle mondiale, la diversité est un ingrédient essentiel de la réussite. Nous sommes convaincus que l’inclusion est primordiale pour comprendre les différents besoins des personnes en...
-
V.I.E - IOT Technical Support
hace 1 mes
Centro, España Air Liquide A tiempo completoV.I.E - IOT Technical Support Apply to locations: Spain, MADRID Time type: Full time Posted on: 17 Days Ago Job requisition id: R10052144 At Air Liquide Healthcare Iberia, we specialize in the manufacture and commercialization of medical and healthcare gases. We manufacture and supply medical gases; we develop, install, maintain equipment and propose...
-
User Support Engineer – F/M
hace 2 meses
Centro, España ESSP A tiempo completoCreated in 2009, ESSP is a young and dynamic company, a pan-European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary...
-
Customer Service Manager
hace 2 meses
Centro, España Trend Micro A tiempo completoDiscover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Technical Support Detection
hace 1 mes
Centro, España Viking EMEA A tiempo completoAiming to enhance our product support teams, we are looking for a technical support specialist focused on our detection product line. As a technical support of the detection product range, you will support our international sales teams and customers in the implementation of their projects using our fire protection solutions and system components. Tasks Your...
-
V.I.E - IOT Technical Support
hace 1 mes
Centro, España VitalAire Canada Inc. A tiempo completoV.I.E - IOT Technical Support Locations: Spain, MADRID Time Type: Full time Posted on: Posted 17 Days Ago Job Requisition ID: R10052144 At Air Liquide Healthcare Iberia, we are specialists in the manufacture and commercialization of medical and healthcare gases. We manufacture and supply medical gases; we develop, install, maintain equipment and propose...
-
Associate Technical Project Manager – Iberia
hace 2 meses
Centro, España Kudzu Interactive, Inc. A tiempo completoAssociate Technical Project Manager – Iberia & EU ( Must live in or be able to drive to Madrid, Spain office) About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet,...
-
Telesales Agent – French, German or Italian Speaking
hace 2 meses
Centro, España Lastminute Group A tiempo completoTelesales Agent – French, German or Italian Speaking Lastminute.com is looking for a telesales agent for the French, Italian or German market. The Company lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and...
-
Technical Support Engineer
hace 2 meses
Centro, España Kudzu Interactive, Inc. A tiempo completoTechnical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED/RESIDE IN MADRID About The Opportunity, And You… Provide technical support for Self Service kiosk, mobile application, and online products – US and International customers Experience Troubleshooting for internal, external customers and some third party entities; diagnose root causes to...