Customer Support Team Lead Spanish

hace 6 días

Barcelona, España Rustic Pathways A tiempo completo

Local Spain Program Leader (Summer 2026) Rustic Pathways is a student travel organization that offers the world's finest experiential education, community service, foreign language, and adventure programs. We provide superior quality travel and service in some of the most welcoming countries for students around the world. Rustic Pathways demands professionalism and integrity across all of our operations, insists on quality in all aspects of our programs, and places a strong emphasis on the protection, safety, and well‐being of our students and staff. As a Local Program Leader you live in Spain and are the primary responder in all escalated situations, incidents, and emergencies. You collaborate with your co‐leaders, international leaders, community partners, activity operators, and Rustic Pathways managers to create a safe and successful program experience for all students. You serve as the liaison between the program experience and all stakeholders, providing trip updates and managing communication with parents and the global Rustic Pathways team. Community service professionals, customer service experts, globally conscious travelers, logistics lovers, and youth development facilitators are encouraged to apply. This is a seasonal position. Demonstrate responsible leadership and judgment, including cultural sensitivity Serve as the primary communicator with local vendors—restaurants, transportation providers, and activity partners—using the local language as needed Support translation and cultural mediation between students, staff, and local partners to enhance cross‐cultural understanding and ensure clear communication At least 2 years of experience working with young adults and/or adolescents. At least 6 months of experience living and/or working in an international, multicultural, or cross‐cultural environment. Bachelor's degree from an accredited college or university OR equivalent work experience. Fluency in English and Spanish. Certifications must ONLY be obtained through classroom or a blended online + classroom training. Online‐only certifications are not acceptable. Certificates must be submitted to Rustic Pathways at least three weeks prior to the start of Program Leader training. Teaching and/or instruction, specifically middle school or high school, in a multicultural environment Teaching (any subject) to non‐native English speakers Social Justice, Immigration, or Migration Public Health, Global Health, or Water sanitation and hygiene program TEFL/TESL) Understands the value of experiential education and travel for high school students Understands the value of parental communication for high school travel Ability to work in Spain for at least 1–8 consecutive weeks at a time (start date determined by mandatory in‐person training dates, which vary). The weekly rate for this position is between $400 to $500 per week (weekly rate is determined by the number of years of Rustic Pathways program leader experience). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex—including sexual orientation and gender identity or expression—national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. No individual or representative of Rustic Pathways can change this at‐will relationship absent a specific, written contract signed by the Company's Chief Executive Officer or designee. #

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