Customer Support Team Lead

hace 6 días

barcelona, España Factorial HR A tiempo completo

* >* Customer Support Team Lead****Hello ****We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.****The Role****We are looking for a ****Customer Support Team Lead**** to join our team.* Supervise and guide the customer support team.* Set clear team goals and monitor team performance. Conduct regular team meetings to update members on best practices and continuing expectations.* Handle escalated customer issues and provide resolution.* Ensure high levels of customer satisfaction through excellent service.* Analyze customer service metrics and feedback to identify areas for improvement.* Develop and implement customer service procedures, policies, and standards.* Train new team members and provide ongoing coaching.* Identify training needs and organize development programs.* Prepare and present regular reports on team performance and customer feedback.* Analyze data to provide actionable insights to senior management.****Your Profile ***** ****Proficient level of Spanish and English expert speaker****.* You demonstrate full ownership on each activity you develop.* You are proactive and you like to put forward new ideas.* Excellence in communicating and problem-solving.* Previous experience handling Customer Support/Customer Experience teams is needed.****Perks of being part of our team ***** High growth, multicultural and friendly environment * Save expenses with and get your salary in advance with * Healthy life with and as private health insurance * Language classes with * discounts, & lunch* Breakfast in the office, organic fruit and free caffeine and theine* Flexible schedules , pet Friendly and no dress code****Factorial**** is an ****all-in-one HR Software**** fast-growing company founded in ****2016.**** Our mission is to help ****SMEs automate HR workflows****, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over ****+900 people**** in Barcelona, Brazil, Mexico, and EEUU offices. ****Our Values***** ****We own it****: We take responsibility for every project. We make decisions, not excuses.* ****We learn and teach****: We're dedicated to learning something new every day and, above all, share it.* ****We partner****: Every decision is a team decision. We trust each other.* ****We grow fast****: We act fast. We think that the worst mistake is not learning from them.At Factorial we're looking for a new ****Customer Support Team Lead**** to help us boost the company to the next level.#J-18808-Ljbffr

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