Job Opportunity: Real-Time Analyst

hace 2 días

Barcelona, España Cross Border Talents A tiempo completo

About the job Job Opportunity: Real-Time Analyst - Join Our Team in Barcelona Are you passionate about optimizing call center operations in a dynamic and fast-paced environment? Track and report on vital performance metrics, including service levels, occupancy, and adherence. Communicate effectively with team leaders and managers regarding performance issues and necessary scheduling adjustments. Support the workforce management team by preparing and analyzing real-time performance data and trends. Assist in the preparation of staffing projections and scheduling for future shifts. Native or fluent in English (C1 level) with excellent written and spoken communication abilities. Familiarity with workforce management processes like staffing projections, scheduling, and service level analysis. Strong proficiency with Google Suite (Sheets, Slides) and MS Office (Word, Excel). Understanding of local labor laws and regulations regarding workforce management and scheduling. Skills : Strong problem-solving abilities, sound judgment, and the ability to make quick, data-driven decisions related to staffing and resource allocation. What We Offer: Rotating Shifts : 5 days a week (Monday - Friday). Health Benefits : Private health insurance after the probation period.

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    hace 2 semanas

    barcelona, España Cross Border Talents A tiempo completo

    About the job Job Opportunity: Real-Time Analyst - Join Our Team in Barcelona! Are you passionate about optimizing call center operations in a dynamic and fast-paced environment? We're looking for a Real-Time Analyst to join our growing team in Barcelona! Key Responsibilities: Monitor and analyze real-time call center operations to ensure optimal staffing...

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    hace 5 días

    Barcelona, España Cross Border Talents A tiempo completo

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    hace 3 semanas

    Barcelona, España Cross Border Talents A tiempo completo

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    hace 2 semanas

    barcelona, España Cross Border Talents A tiempo completo

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    hace 6 días

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    Barcelona, España SeQura A tiempo completo

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    Barcelona, España Teleperformance Spain A tiempo completo

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