Wfm Real Time Analyst

hace 1 semana


Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a highly-skilled professional to join as Real Time Analyst.

**Your main responsibilities will be**:

- Ensuring the fulfillment/adhesion of the committed plan.
- Monitoring the planned on-line operations, ensuring the highest efficiency in the management of resources (optimizing PVD times, optimal break management, etc...).
- Monitoring on-line call traffic and associated indications (sample, NDS, abandonment %, TMO...).
- Fulfillment of call forecasts and TMO in the short run.
- Taking action in the case of deviation of the inputs considered for the planning of the staff (calls, TMO, auxiliaries, absenteeism).
- Analyzing and proposing actions to improve the attention model, configuring profiles / skills, etc... In order to manage traffic correctly.
- Exploiting on-line data.
- Maintaining the rest of the areas informed of all the events that affect the service, and clients according to the escalating processes that are active.

**Requirements**:

- Bachelor's degree, Higher education
- Advanced level of English
- High proficiency in Office, essential advanced Excel level.
- Active listener
- Result oriented, analysis and synthesis, management of numeric data, tolerance to frustration, decision and resolution.
- Teamwork and communication

Desirable
- Experience in a similar role and/or in planning tasks is valued, as well as experience with contact center tools:

- Teleopti, IEX, etc de planificación
- AVAYA, CISCO, Genesys

**Benefits**:

- Full-time contract
- Competitive Salary Salario competitivo
- Opportunities and growth within the company
- Great work environment.


  • WFM Real-time Specialist

    hace 1 semana


    barcelona, España SumUp Inc. A tiempo completo

    WFM Real-time Specialist At SumUp, we’re on a mission to empower small businesses around the world by simplifying their lives and helping them thrive. As a global FinTech company, our vision is to build the first truly global card acceptance brand and we’re well on our way, with small businesses in over 35 countries relying on SumUp to get paid. To...

  • WFM Real-time Specialist

    hace 2 semanas


    Barcelona, Barcelona, España SumUp A tiempo completo

    WFM Real-time SpecialistAt SumUp, we're on a mission to empower small businesses around the world by simplifying their lives and helping them thrive.As a global FinTech company, our vision is to build the first truly global card acceptance brand and we're well on our way, with small businesses in over 35 countries relying on SumUp to get paid.To achieve...


  • Barcelona, España JUJUR A tiempo completo

    Role: WFM Senior Real Time Analyst Location: Barcelona, Spain or Essen, Germany Employment type: Contract **DUTIES AND RESPONSIBILITIES**: - Monitor intraday metrics (volumes, productivity, KPIs) to ensure staffing levels align with service level agreements. - Adjust schedules and call/skill routing based on real-time performance and volumes. - Provide...

  • Real Time Analyst

    hace 1 semana


    Barcelona, España TravelPerk A tiempo completo

    We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries. Over the past few years, we've...


  • Barcelona, España SpotOn TA A tiempo completo

    As a Senior Real-Time Analyst, you will assist in the execution of real-time projects and initiatives and more. **Detailed Duties and Responsibilities** - Provide real-time and post-mortem performance reports to Operations leaders. - Identify improvement opportunities and provide actionable insights to leadership. - Monitor intraday metrics (volumes,...


  • Barcelona, España SumUp A tiempo completo

    **WFM Forecasting Analyst**: At SumUp, we're building the world's first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow. Our Workforce Management team ensures that every merchant gets the support they need—when they need it. As our...

  • Global Wfm Analyst

    hace 2 semanas


    Barcelona, España H&M Group A tiempo completo

    Company Description - It takes a special kind of workplace to make the world’s style more sustainable, and fashion more inclusive. A place where unique talents from all over the world come together to form a diverse and dedicated team. A culture of creativity, collaboration & growth. At H&M we welcome you to be yourself and challenge you to grow!_ - At...


  • Barcelona, España Sumup A tiempo completo

    WFM Forecasting Analyst At SumUp, we’re building the world’s first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow. Our Workforce Management team ensures that every merchant gets the support they need—when they need it. As our first...


  • Barcelona, Barcelona, España SumUp A tiempo completo

    WFM Forecasting AnalystAt SumUp, we're building the world's first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow.Our Workforce Management team ensures that every merchant gets the support they need—when they need it.As our first...


  • Barcelona, Barcelona, España SumUp A tiempo completo

    WFM Forecasting AnalystAt SumUp, we're building the world's first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow.Our Workforce Management team ensures that every merchant gets the support they need—when they need it.As our first...