WFM Forecasting Specialist

hace 6 días


Barcelona, España SumUp A tiempo completo

Join to apply for theDesplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados.WFM Forecasting Specialistrole atSumUpAt SumUp, we’re building the world’s first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow. Our Workforce Management team ensures that every merchant gets the support they need—when they need it.As our first dedicated Short‑Term Forecasting Analyst, you will bridge the gap between long‑term capacity planning and day‑to‑day execution, turning data into staffing insights that keep our operations running smoothly. You could be the missing link that helps us deliver great service while controlling cost.What You’ll DoBuild and update 1–8 week forecasts for volumes, AHT, and staffing needs, adapting quickly to changes.Track forecast accuracy, investigate variances, and refine models for continuous improvement.Translate forecasts into staffing requirements, highlighting gaps and recommending solutions.Consolidate key drivers (holidays, campaigns, releases, attrition risks) into a unified event calendar.Partner with Real‑Time Management and Operations to align staffing when volumes shift.You’ll be great for this position if you haveExperience creating short‑term or intraday forecasts in a contact center or service environment.Strong analytical mindset with skills in Excel/Google Sheets and familiarity with SQL or WFM tools.Ability to translate data into actionable staffing insights for different stakeholders.Knowledge of accuracy metrics (MAPE/WAPE, bias) and how to use them for improvement.Curiosity to test new techniques and drive continuous improvement in forecasting.Job Application TipWe recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. xsgfvud If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.Seniority Level:Entry levelEmployment Type:Full‑timeJob Function:OtherLocation:Barcelona, Catalonia, Spain#J-18808-Ljbffr



  • Barcelona, España Sumup A tiempo completo

    WFM Forecasting Analyst At SumUp, we’re building the world’s first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow. Our Workforce Management team ensures that every merchant gets the support they need—when they need it. As our first...


  • Barcelona, Barcelona, España SumUp A tiempo completo

    WFM Forecasting AnalystAt SumUp, we're building the world's first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow.Our Workforce Management team ensures that every merchant gets the support they need—when they need it.As our first...

  • WFM Real-time Specialist

    hace 2 semanas


    barcelona, España SumUp Inc. A tiempo completo

    WFM Real-time Specialist At SumUp, we’re on a mission to empower small businesses around the world by simplifying their lives and helping them thrive. As a global FinTech company, our vision is to build the first truly global card acceptance brand and we’re well on our way, with small businesses in over 35 countries relying on SumUp to get paid. To...


  • Barcelona, España H&M Group A tiempo completo

    Company Description - It takes a special kind of workplace to make the world’s style more sustainable, and fashion more inclusive. A place where unique talents from all over the world come together to form a diverse and dedicated team. A culture of creativity, collaboration & growth. At H&M we welcome you to be yourself and challenge you to grow!_ - At...

  • Forecasting Manager

    hace 4 días


    Barcelona, Barcelona, España Perk A tiempo completo

    About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...

  • Strategic Sales Ops

    hace 2 horas


    Barcelona, España Preply A tiempo completo

    An innovative Ed-Tech company is seeking a Sales Strategy & Operations Specialist in Barcelona to drive operational excellence across its sales organization. The role requires strong analytical skills, experience in Sales Operations, and proficiency in Salesforce. Key responsibilities include forecasting, defining sales processes, and building actionable...


  • Barcelona, España Wallbox A tiempo completo

    Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market. In 2021, we were listed...


  • Barcelona, España Finded.io A tiempo completo

    Finded is working with a leading international BPO/outsourcing company who is seeking a dynamic and experienced individual to join their team as the Head of Forecasting, WFM and Realtime. In this key role, you will be supporting the business growth strategy by leading forecasting and key day-to-day contact centre operations including efficient scheduling,...

  • Program Manager

    hace 6 días


    Barcelona, España Rover A tiempo completo

    Who we are:  Want to make an impact? Join our pack and come work (and play) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the...

  • Program Manager

    hace 5 días


    Barcelona, España A Place for Rover, Inc. A tiempo completo

    Who we are: Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the...