WFM Forecasting Specialist
hace 1 semana
At SumUp, we're building the world's first truly global card acceptance brand to empower small businesses everywhere. Today, more than 4 million merchants in over 35 countries rely on SumUp to get paid and grow.
Our Workforce Management team ensures that every merchant gets the support they need—when they need it.
As our first dedicated Short-Term Forecasting Analyst, you will bridge the gap between long-term capacity planning and day-to-day execution, turning data into staffing insights that keep our operations running smoothly.
You could be the missing link that helps us deliver great service while controlling cost.
What you'll do
Build and update 1–8 week forecasts for volumes, AHT, and staffing needs, adapting quickly to changes.
Track forecast accuracy, investigate variances, and refine models for continuous improvement.
Translate forecasts into staffing requirements, highlighting gaps and recommending solutions.
Consolidate key drivers (holidays, campaigns, releases, attrition risks) into a unified event calendar.
Partner with Real-Time Management and Operations to align staffing when volumes shift.
You'll be great for this position if you have
Experience creating short-term or intraday forecasts in a contact center or service environment.
Strong analytical mindset with skills in Excel/Google Sheets and familiarity with SQL or WFM tools.
Ability to translate data into actionable staffing insights for different stakeholders.
Knowledge of accuracy metrics (MAPE/WAPE, bias) and how to use them for improvement.
Curiosity to test new techniques and drive continuous improvement in forecasting.
-
Forecasting Manager
hace 2 semanas
Barcelona, Barcelona, España Perk A tiempo completoAbout UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...
-
Forecasting Manager
hace 5 días
Barcelona, Barcelona, España Perk A tiempo completoAbout UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation,...
-
Head of Workforce Management
hace 1 semana
Barcelona, Barcelona, España Glovo A tiempo completoIf you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the...
-
Head of Workforce Management
hace 5 días
Barcelona, Barcelona, España Glovo A tiempo completoIf you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are...
-
Program Manager
hace 2 semanas
Barcelona, Barcelona, España Rover A tiempo completoWho we are: Want to make an impact? Join our pack and come work (and play) with us.We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the...
-
Program Manager
hace 2 semanas
Barcelona, Barcelona, España Rover A tiempo completoWho we are:Want to make an impact? Join our pack and come work (and play) with us.We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US,...
-
Program Manager
hace 2 semanas
Barcelona, Barcelona, España Rover A tiempo completoWho we are: Want to make an impact? Join our pack and come work (and play) with us.We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the...
-
Demand Planner Specialist
hace 2 semanas
Barcelona, Barcelona, España Beko Europe A tiempo completoDemand Planner SpecialistThe team you will be a part ofYou will be part of the Supply Chain Planning team, working closely with colleagues in Sales, Marketing, Production, and Logistics. The team is focused on improving forecast accuracy, optimizing inventory levels, and supporting data-driven decisions that enable efficient operations and product...
-
Technical Product Specialist
hace 2 semanas
Barcelona, Barcelona, España DNV A tiempo completoDescriptionWe are looking for a Technical Product Specialist to serve as the technical subject matter expert for our Weather Data and Power Forecasting solutions, bridging the gap between customers, product teams, and commercial stakeholders. In this role, you will be critically involved in product demonstration, discovery, and delivery, ensuring our...
-
Technical Product Specialist
hace 2 semanas
Barcelona, Barcelona, España DNV A tiempo completoWe are looking for a Technical Product Specialist to serve as the technical subject matter expert for our Weather Data and Power Forecasting solutions, bridging the gap between customers, product teams, and commercial stakeholders. In this role, you will be critically involved in product demonstration, discovery, and delivery, ensuring our solutions meet...
