Customer Success Manager
hace 1 día
Base pay range Competitive salary (€30k - €40k). Job Description We are a team dedicated to making our customers as successful as they can be You will oversee a portfolio of 200+ customers, primarily mid‑sized venture‑backed companies dealing mostly with tech CFOs. We pride ourselves on building solid relationships with our customers, acting as consultants and showing them how to best use Cledara to save time, automate processes and gain visibility and control over their software subscriptions. You will own the entire journey from onboarding to long‑term growth. Success is ensuring our platform is deeply integrated into our customers’ workflows and consistently delivering value. We are looking for someone who is excited to work in a small, ever‑evolving team, ready to adopt new processes and features as we scale. You have a natural ability to build trust, act as a consultant, and listen deeply to understand a customer’s business to provide tailored guidance. Because we value teamwork, we spend three days a week in the office and seek someone who genuinely enjoys face‑to‑face connection. Key responsibilities Strategic Advisory: act as a trusted consultant, providing expert guidance on Cledara best practices and recommending specific product features that align with customers’ business goals. Onboarding & Training: support customers through their initial journey, setting them up for long‑term success on the platform. Product Expertise: become a subject‑matter expert on the Cledara platform, understanding technical nuances and how it fits seamlessly into diverse workflows. Value‑Driven Expansion: proactively identify opportunities for customer growth and expansion, always focusing on delivering additional value and ensuring Cledara scales with their business. Executive Presence: lead in‑person Executive Business Reviews (EBRs) for strategic customers within your portfolio, demonstrating ROI and aligning on future objectives. Reporting & Forecasting: maintain a clear pulse on your portfolio by forecasting expected churn and growth opportunities, providing regular and transparent updates to your manager. Internal Advocacy: collaborate closely with internal teams to champion customer needs and contribute to continuous improvement of the overall customer experience. Requirements 2+ years of experience in Customer Success, preferably in the tech space. Proven track record in a startup or scale‑up environment. Excellent communication skills. Fluency in English. Experience with Salesforce is a nice to have. Comfortable working towards ambitious targets. Demonstrated willingness to learn and improve. Passion for the Customer Success space. Familiarity with basic finance terminology. Benefits 23 days annual leave plus public holidays. Centrally located offices and regular company off‑sites. Great working culture. €100 per month food allowance. €500 for approved training such as courses or conferences. Private medical insurance via Sanitas. ClassPass
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