Information Technology Support Specialist
hace 2 semanas
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.Position Responsibilities and FunctionsProvide first / second level contact and problem resolution for customer issues.Work with vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.Should have basic knowledge of Mac operating system, to support Apple pc users.Install, upgrade, support and troubleshoot for printers, computer hardware.Performs general preventative maintenance tasks on computers, laptops, printers.Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software.Broad experience of IT with basic understanding of Networks, Servers, Audio / Visual, Smart Devices and Telecoms.This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.Candidate Required Minimum Qualifications and SkillsBachelor’s Degree or equivalent in Computer Science or related field.CompTIA A+, Microsoft Certified Professional (MCP) or better.Minimum of 2-3 years of IT experience.Windows 10 or 11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC / laptop management via Active Directory.Proven analytical, troubleshooting and problem-solving skills.Proven ability to multi-task, effectively determine priorities and meet SLA’s.Excellent communication relationship-building and internal customer service skills.Adaptable and flexible in a fast-changing industry and work environment.Willing to work off-hours and weekends when required for projects or emergency support.#J-18808-Ljbffr
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Information Technology Support Technician
hace 1 semana
Madrid, España AVASO Technology Solutions A tiempo completoJob Opportunity: IT Support Technician at AVASO Technology Location: Zaragoza, Spain Employment Type: Independent contractor Experience: 4+ yearsCompany Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology...
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Information Technology Support Technician
hace 1 semana
Madrid, España AVASO Technology Solutions A tiempo completoJob Opportunity: IT Support Technician at AVASO TechnologyLocation: Zaragoza, SpainEmployment Type: Independent contractorExperience: 4+ yearsCompany Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology...
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Information Technology Support Specialist
hace 4 semanas
Madrid, España Ubique Systems A tiempo completoRequirements - Level 1 support for all hardware and software related problems including troubleshooting and resolution. Monitor and process tickets / incidents. Act as central point of contact as part of end user support. Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different...
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Information Technology Support Specialist
hace 4 semanas
Madrid, España Ubique Systems A tiempo completoRequirements - - Level 1 support for all hardware and software related problems including troubleshooting and resolution. - Monitor and process tickets / incidents. - Act as central point of contact as part of end user support. - Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with...
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Information Technology Support Specialist
hace 4 semanas
Madrid, España Ubique Systems A tiempo completoRequirements - Level 1 support for all hardware and software related problems including troubleshooting and resolution. Monitor and process tickets / incidents. Act as central point of contact as part of end user support. Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different...
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Information Technology Support Specialist
hace 4 semanas
Madrid, España Ubique Systems A tiempo completoRequirements -Level 1 support for all hardware and software related problems including troubleshooting and resolution. Monitor and process tickets / incidents. Act as central point of contact as part of end user support. Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different...
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Information Technology Support Specialist
hace 2 semanas
madrid, España Sharp Brains A tiempo completoDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...
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Information Technology Support Technician
hace 1 semana
Madrid, España AVASO Technology Solutions A tiempo completoProvides IT support for desktop and laptop systems, including troubleshooting and maintenance.
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Information Technology Support Engineer
hace 5 días
Madrid, España HCLTech A tiempo completoOur goal is to strengthen the brand in Spain. We are looking for an expert to work asL3 Support EngineerBachelor's or Master's degree in Computer Science, Information Systems, or equivalent In a typical day as a Senior Software dev/L3 support Engineer, you would: • Be responsible for troubleshooting all L3 cases open for complex products and platforms,...
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Information Technology Support Engineer
hace 5 días
Madrid, España HCLTech A tiempo completoOur goal is to strengthen the brand in Spain. We are looking for an expert to work as L3 Support EngineerBachelor's or Master's degree in Computer Science, Information Systems, or equivalentIn a typical day as a Senior Software dev/L3 support Engineer, you would:• Be responsible for troubleshooting all L3 cases open for complex products and platforms,...
