Information Technology Support Technician

Job Opportunity: IT Support Technician at AVASO TechnologyLocation: Zaragoza, SpainEmployment Type: Independent contractorExperience: 4+ yearsCompany Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.Position Overview:We are seeking an experienced IT Support Technician to join our team in Zaragoza, Spain. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.Job DescriptionAs part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.Key Duties/Responsibilities:- Provide technical support as point of contact for IT for the site. - End-user desktop, laptops, office IT with smart hand support for network and servers. - Installation support for various software on end user systems and servers when required - New users onboarding preparing IT assets and tools. - Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock. - Executive / VIP support. - Coordination and remote hand support to backend team for Network & server smart hand support. - IP phone, Video conference support, Level 1 Multifunction Printers support. - Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications. - Supporting midrange servers. - Supporting network devices such as switches, routers, Wireless Aps with the help of backend team. - Handing tickets on ServiceNow or similar ticketing system. - Troubleshooting VPN. - Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. - Strong Microsoft Operating System installation (Win 7 & Win10/11) and troubleshooting skills - Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint, MS Project and Visio etc.) - Strong desktop support knowledge including hardware, software, and networking concepts - PC / Laptop hardware repair experience. Ability to achieve HP Repair Certification - Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds - Basic understanding of Audio/Video equipment and conference room setup - User account creation for Active Directory, Exchange Mailboxes, Distribution lists - Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools tool. Escalations - Troubleshoot and assist end users with mobile device setup, activations, and performance issues. - Handheld – Blackberry, Android & IOS support knowledge - Strong Customer service skills - Strong written and verbal communication skills - Good Understanding of ITIL processes - Hand on Experience on ITSM tools like Service Now - Office IT Asset Management. - Coordinate external vendors when engaged for support. - Work independently and coordinate inhouse IT projects. - Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP's and Runbooks for global team use - Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning - Should be leading the project support team - Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor CoordinationDesired Skills & Experience- 5+ years' experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment. - In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access. - Knowledge & experience with ServiceNow or similar ticketing system. - Understanding of Active Directory. - Plant environment knowledge and Experience. - Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS. - Self-disciplined and highly motivated. - Good decision-making skills - Should be able to prioritise workload based on SLA's and user impactWhy AVASO Technology?- Join a dynamic and innovative team with a global presence. - Opportunities for career growth and continuous learning. - Competitive salary and benefits package. - Work with cutting-edge technologies to shape the future of IT solutions.How to Apply:Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to anjali.yadav@avasotech.comAVASO Technology Solutions Equal Employment Opportunity (EEO) StatementAVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.